Introducing Netcall
Netcall are experts in Contact Centre, Speech Recognition, Unified Communications technologies and Business Process Automation.
Whether you are a private or public sector organisation your overall objective is likely to be the same,
it is to serve your customers efficiently and effectively; communication is key to achieving this goal.
Perhaps you are managing customer service across multiple channels including inbound or outbound calls and emails. You may need to unify your communications offering, manage resources effectively, stretch budgets and improve your customer satisfaction ratings. Our customer engagement solutions help you achieve your goal.
Netcall’s flexible and scalable solutions will help transform the way you interact with your customers from increasing your hours of operation to bringing together your data into a single view - making it quicker and easier to match your resources with customer requirements. Your investment today will achieve early payback and productivity savings year-on-year, delivering effective solutions today and for years to come.
Customer quotes
“After only six months, QMax has become integral to our business operations.”
“Presently we are aiming to obtain a 30% DNA reduction, which should equate to £1 million saving per year for the Trust. Like all solutions we have encountered teething problems and have proposed modifications to the core system. Netcall staff responded to these requests and these system changes should help us to further improve our DNA reduction.”
“We have been inundated with members of staff praising the new system as it is a lot more user-friendly and feature-rich. Messenger+ has not only helped staff handle calls more effectively”
“Since utilising web callback technology within certain areas of the Norwich Union Direct website, conversions have increased by over 100% from the traffic we were experiencing via just a telephone number we had within the same pages.”
“Even though Netcall is the market leader in the UK, as a company it remains very responsive and we are always assured of a quick resolution to any queries we have.”
“By accurately matching staff resource time to customer demand, implementation of QMax has also enabled the Customer Service Centre to take on more services without the need to employ additional staff.”
CallBack
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Minimising delays and providing convenience for your clients creates a positive communication environment.
Data unification
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Create a powerful and efficient data management environment for you and your team.
Intelligent call handling
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Offer your customers a fast and accurate communication solution.
Smart automation
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Offer speed, accuracy and efficiency to your customers whilst reducing organisation costs and workload.
Workforce management
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Deliver superior customer service with a well managed and resourced team.
