“Overall our expectations have been fully met. The plan now is to assess how the system works and to see what additional benefits can be implemented. We are always looking at ways the system can improve and will continue to work together with ONI and Netcall to pursue future developments.”

“From superb account management to excellent technical support, the level of service we receive from QMax is second to none. We believe that QMax helps us maintain our well-earned reputation for delivering an exceptional customer experience.”

“QueueBuster has enabled us to manage our peaks and troughs far more proactively and at a lower cost to serve per customer”

“The implementation of the ContactPortal now provides our customers with one number to contact the Council, enabling us to deliver our service more efficiently. Multi-skilled staff can now deal with the more complex calls - allowing the ContactPortal to field routine switchboard calls.”

With QueueBuster, our advisors are happier because they don’t have to spend the first part of the call apologising for time spent queuing.”

“We attribute our success to the outstanding qualities of our travel consultants. QMax has allowed us to give them a better environment in which to achieve their full potential.”