About Netcall

Customer engagement is much more than communication, it expands to the seamless handling of daily business activities. Satisfied customers mean more productive organisations with lower costs and motivated staff, so our goal is to ensure clients who use our solutions engage more effectively with their customers. Armed with our significant development expertise and understanding we create, maintain and support a full range of applications tailored for both the public and private sectors, as well as customised for specific groups within them.

With a history of more than 20 years transforming customer engagement, our solutions incorporate Self Service, IVR & Speech Recognition, the Multichannel Contact Centre, PCI IVR Payments, Workforce Optimisation, Case & Document Management, Proactive Outbound Applications and Customer Service spanning the entire customer journey. Available as hosted,on premises or a blend of both, our solutions are tailored to client requirements. Our UK development teams design philosophies include an emphasis on standards, quality and security.

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Latest from Netcall Subscribe to our RSS feed to keep updated.
25/11/2014 - 95% of Consumers say Contact Centres Fall Short on First Contact Resolution
18/09/2014 - Netcall Integrates With Microsoft Lync to Help Contact Centre Agents Resolve Customer Issues Faster
15/07/2014 - Cairn Housing Association Chooses Netcall for Complete Customer Engagement
15/01/2014 - Netcall Continues to Transform Customer Engagement Integrating Social Media in Partnership with Sentiment