Company History

Since Netcall plc listed on the Alternative Investments Market (AIM) of the London Stock Exchange in 1996 it has developed significantly becoming the leading specialist in callback and auto-messaging solutions.

Netcall was one of the very first companies to bring emerging internet and telephony interfaces together with its service-based web callback solutions known today as CallMeBack.

In 2000 Netcall expanded its services with the first installation of its patented QueueBuster™ solution which since then has become the company’s flagship product. QueueBuster is the leading callback and queue management system in the U.K. with a broad customer base of blue chip organizations across all market sectors.

In 2004 Netcall launched a hosted version of its QueueBuster service which has seen rapid uptake in the UK and internationally. Netcall significantly expanded their market position through their distribution channel network which in the U.K. includes Affiniti, BT and Cable & Wireless.

In 2005 Netcall launched its ICP (Intelligent Communications Platform™) and a series of callback, auto-messaging and contact solutions running on its open standard platform.

Netcall’s business model today generates revenues from a number of streams: software licenses; support contracts, installations and set-up fees; and subscriptions and call usage charges.