About Netcall
We are a specialist technology company with a purpose. Our goal is to ensure clients who use our solutions engage more effectively with their customers. Customer engagement is much more than communication;
it includes the seamless handling of daily business activities. Satisfied customers mean more productive organisations with lower costs and well motivated staff.
It is our business to understand our clients' industry challenges and technical requirements. Armed with our significant development expertise and understanding we create, maintain and support a full range of specific applications. Netcall supports a client base spanning more than 600 organisations, from small enterprises and local government to large Foundation Trusts and multinational corporations. Clients report that their installations are implemented successfully and deliver a return on investment providing early payback.
Our UK-based Research and Development teams have deep skills in their technical areas. The designers draw on a rich history of more than 20 successful years of Callback, Speech Recognition, IVR specialism and data integration. Our design philosophies include an emphasis on standards, quality and security. We are committed to upholding industry standards and compliance such as PCI DSS and ISO 27001.
Our products are highly available, scalable, and integrate using VXML, CTI and Web services. We have an agnostic approach to ACD and other vendor hardware and
‘near-zero’ administration. Our clients can be confident that others have tested and accredited our products too! Netcall is a Microsoft Gold Partner, a Cisco Solution Developer, a Siemens Technology Partner, a member of the Mitel Solutions Alliance and a Gold Level Avaya Developer Connection partner with interoperability and compliance testing for a number of solutions.
The products are built on a standards-based platform. They harness digital, analogue and SIP protocols and use Nuance, Dialogic and Aculab technologies to deliver effective multimedia solutions. Clients have access to a full suite of products that are available in easy-to-deploy modular steps that can be purchased with innovative pricing models. These products efficiently share resources whilst reducing cost and administration.
Netcall provides a wide range of applications all from one supplier, available hosted by us or on your own premises.
Need more technical or product information?
Product details are contained in Solutions while Services provide detail on how we support our client with project management, installation and on-going customer care.
Please do get in touch by phone, use our enquiry form or ask us to call you at a convenient time by using CallMeBack.
