Appointment Management Cycle
Administrative staff have many duties to complete. Following up patients who have missed appointments or rescheduling cancelled sessions is very time consuming and can be demoralising.
- Reduce DNAs by effectively reminding and informing patients about their bookings
- Free up staff from repetitive manual tasks to focus on high value activities
- Maximise the effectiveness of clinic resources
Your team needs to focus on increasing the effective use of appointments, meeting DNA targets while reducing waiting times. It is important to maximise patient throughput and cashable savings at every opportunity.
At your Trust, appointments may be managed by a wide selection of staff, and perhaps the staff are even geographically dispersed. Netcall's Appointment Management Cycle provides an end-to-end patient communication system that will revolutionise your appointment process irrespective of staff and appointment location.
Each element in the management cycle handles a specific aspect of appointment control such as partial bookings, cancelling appointments and improving the utilisation of clinics.
Previously manual tasks are seamlessly automated with your PAS data and you have real-time visibility and reporting. The products are available separately so you can choose the specific support your Trust needs, and add to the solution one product at a time.
If your goals include reduced waiting times, enhanced patient satisfaction and a need for cashable savings please read more… about each product in this specialised healthcare solution. Please read more about the Appointment Management Cycle.
Netcall News, Health March 2012
