QueueBuster
CallMeBack

The QueueBuster Benefits Calculator uses real-life experience for assumptions, based on actual results achieved for other customers.

Contact Details

Name:

Position:

Organisation:

Industry:

Address:

Telephone Number:

E-mail Address:
Company Details

What is your organisation's yearly revenue?:

How many people does your organisation employ worldwide?:

Total contact centre agents?:

How many contact centre sites do you have?:
Call Centre Details

Average weekly inbound calls offered:

Average weekly abandon rate (%):

Number of agents (Full Time Equivalents):

Average annual cost per agent (inc. employer's costs) (£):

Average value of completed call (£):

Current Annual Agent Attrition rate (%):

Benefits Calculator

Our Benefits Calculator will provide you with a measurable financial payback on what a typical QueueBuster implementation will deliver to your operation. In addition to the obvious major improvements to customer satisfaction, these include:

  • Increased Sales - Reducing abandoned calls in a sales environment providing more opportunities to make sales. QueueBuster typically captures half of previously abandoned calls.
  • Headcount - QueueBuster enables more calls to be answered with the same number of agents enabling a reduction in planned costs.
  • Headcount - QueueBuster enables the same number of calls to be handled with fewer agents. Headcount reductions of 10% are typical.
  • Agent Attrition- Replacing agents is costly and reducing the numbers replaced reduces costs.

In addition, customers often experience a reduction in 0800 call costs, reductions in overtime, outsourcing, overflow, and temporary staff.

QueueBuster customers have been happy to go ‘on-the-record’ to share their experience, please click on our Case Studies to view these in more detail.

If you have any questions please contact us by clicking on the phone icon to the left of the screen, calling us on 01480 495300 or sending an e-mail to sales@netcall.com