CallBack
Everyone wants to talk to a real person, but no-one wants to wait. Unpredictable peaks in caller demand can affect service delivery and cause abandoned calls. In the current climate, staffing to peak levels may not be cost effective for your organisation.
- Gain control of the agent-customer interactions
- Reduce caller and browser frustration
- Creates positive experiences for customers
Customers can become frustrated by long queues or when they get to a point on any website where they need more one-to-one service advice. Netcall's callback solutions offer a more personalised service for your clients.
Netcall is a specialist callback systems provider, successfully helping organisations manage telephone queues or website callback for more than a decade.
Our CallBack solutions are a powerful way for you to deliver customer service excellence and cost effectively manage your workforce. They require very little change to integrate with existing systems or procedures. Engaging with our callback solutions can assist with customer retention and help lighten the load when you need it most.
97% of customers surveyed that utilise CallBack care, say they would use the option again. Staff say CallBack makes their life easier and 94% said it reduced the number of angry or frustrated customers, making it easier to meet the customer request.
CallBack systems can be deployed as hosted or on-premise and will seamlessly integrate with: your existing telephony (digital, analogue or SIP), your ACD, any legacy IVR systems, website and other communications technology too! Our products are highly available, scalable, and integrate using VXML, CTI and Web services. They are built on a standards-based platform and are provided using secure web sites and data posts over a virtual private network (VPN). All our systems are based on Microsoft Operating Systems with Dialogic and Acculab telephony interfaces, using Nuance automatic speech recognition (ASR) and text-to-speech (TTS).
Download the CallBack solution brochure or click through to the product icons listed below. For a more in-depth consultation with one of our skilled solution specialists, please do call us, use our enquiry form or ask us to call you at a convenient time by using CallMeBack.
Products in this solution suite:
CallBack Flipbook
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Customer quotes
"There was a positive response from agents with 91% saying they received fewer complaints from QueueBuster callers""
“It seems to me that nothing is impossible with Eden. No matter what systems we need to link or integrate, Eden is always able to do it. Eden is now embedded into our company’s change process.”
“Our intention is that the reminder system will be used for patients who are due to come into the hospital for planned, elective surgery. The potential financial benefit is likely to be even greater than outpatients, due to the high cost of wasted operating theatre time.”
“These systems have provided us with investment protection both today and into the future. If another organisation had needs similar to ours then this product would be worthy of consideration.”
“ContactCentre 59R has met all the criteria which we identified during the purchase process. It has proven to be an excellent, robust system which directs and delivers the calls appropriately across the Trust’s complex voice and data network.“
“Thanks to QMax, we now know we have the right people in the right place to support our business. With further marketing drives planned, these are exciting times for Staysure and we look forward to meeting the challenges ahead with QMax by our side.”
