The Contact Centre is the main port of call for all stakeholders in your organisation. It is a central route to the services and facilities you provide.
- Make it easy for customers to contact the right person
- Manage email, web chat, social and more, within one system
- Respond to customer queries in a timely manner
- Provide supervisors proactive control to manage their environment
The rapid adoption of smartphone technology means that customers can now speak, email, SMS, tweet, post and video - all from a single device. Increasingly they expect a personalised joined up experience from organisations and demand that you transform your customer engagement. Your contact centre service can deliver a key service differentiator, and gain you competitive advantage by delivering an end-to-end experience.
Netcall’s ContactCentre 59R helps you provide an effective first point of contact for all your channels - voice, web chat, email or social media, efficiently allowing access services and facilities supporting your vision of customer engagement as you need it.
Netcall Liberty® ContactCentre harnesses the benefits of Microsoft Lync® ‘rich presence’ and provides efficient multimedia contact delivery, significantly improving the customer experience and saving staff time. Configuration is easy and intuitive. Agents can rapidly respond to any multichannel contact using the unified agent workspace and can add context to any call transfer using instant messaging (IM). Contact data identifies context and initiates the workflow processes. Confirmation of our accrediation status can be found here.
Our integrations support organisations that use Kana CRM (formerly Lagan) within your Contact Centre? Read more here.[top]