The Contact Centre is the main port of call for all stakeholders in the organisation. It is a central route to the services and facilities you provide.
- Make it easy for customers to contact the right person
- Respond to customer queries in a timely manner
- Manage multiple contact media with one system
Customers want to reach you – they don’t want to be told that their call is important and then be left waiting for someone to eventually put them through. Your contact centre service can deliver a key service differentiator and gain you competitive advantage.
ContactCentre 59R helps you provide an effective first point of contact, efficiently allowing callers to access services and facilities. This automatic call distribution solution makes sure calls are delivered to the right people to ensure the call is handled quickly and efficiently.
The system is setup to provide good practice features such as call recording and smart security. In addition, advanced Graphical User Interface (GUI) mechanisms, enable you to customise your settings when viewing your Contact Centre operations.
ContactCentre 59R provides accurate and flexible transfer of customers, together with contextual information, enabling you to offer a better service to customers from the most appropriate person. All data is recorded, providing you with additional security as well as the ability to access precise information for auditing and reporting. To learn more please download the product sheet for ContactCentre 59R.
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