Operators are often inundated with calls from external customers and staff seeking the right extension number or connection for another person or department within the organisation.
- Keep it simple with a single number access point
- Automatically connect to recipient regardless of location
- Be prepared and take control of calls with whisper transfer and call screening
This repetitive task is not only time-consuming; it is often frustrating for the operator, the customer and the other members of staff, particularly when internal directories need updating or remote working means staff are away from their desks.
ContactPortal is a class-leading speech recognition enabled solution, which reliably and accurately routes calls. Netcall has successfully deployed ContactPortal across many Private and Public Sector organisations, allowing callers to engage with a polite and efficient service where they are connected directly to the required contact, irrespective of their location, without having to hold for an operator. Missed call notifications are provided by SMS and email.
The 24x7 service enables multiple messaging to be deployed across sites, and changed to reflect different times of the day allowing you to offer a more personalised response to the caller. A real-time directory guides callers, both internally and externally, to the intended recipient without having to refer to the latest extension listing. Call screening is available for recipients who can choose to answer or decline a call as necessary.
This cost-effective solution relieves your operators of mundane call routing tasks, allowing them to handle more complex, demanding customer queries.[top]