Mobility

There is a growing trend towards out-of-office working driven by changing working conditions.  It can be difficult to ensure your staff are easily accessible or know which is the best number to contact them on.

  • One number interface for diallers with automatic call routing to recipient
  • Increase accessibility - make and receive calls from any phone, any where
  • Reduce customer frustration by making it easy for them to reach you

Being mobile without the tools to stay in touch, means double the workload when you are able to access information.  Callers get frustrated when they can’t contact you.  How can your staff prioritise their time if they are not aware of everything that is pending?

You can increase the capability of your workforce by using Mobility, an easy-to-use solution that enables your staff to make and receive calls from any phone, anywhere and at any time.

Mobility directs calls through one main number – locating the individual regardless of their location and routing the call through for them to answer.  Neither the individual nor the caller needs to leave or try different numbers to be accessible.

Providing flexibility to your mobile staff, so they can easily receive and access call information, enables them to become far more efficient and effective.  As well as offering additional features such as call screening and web interface administration, Mobility integrates with existing voicemail facilities to protect your current investments.

Download the Mobility brochure.

Read how Hertfordshire County Council enable flexible working with Mobility and ContactPortal (case study).

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Customer Quotes (Stop animation)

“Plans to recruit additional customer service telephone advisors have not had to be realised, saving the authority at least £37,000 in salary and on-costs.”

“Staff response to the solutions has been very positive and, all in all, it is a good value solution which supports our switchboard teams when the volume of calls exceeds staff availability.”

“QueueBuster has enabled us to manage our peaks and troughs far more proactively and at a lower cost to serve per customer”

“Our aim throughout this exercise was to achieve the right balance. QMax has helped us to achieve this. It has been integral to the success of the project.”

“Internal communications have improved and the use of ContactPortal has promoted mobile working, enabling a quick response to a staff query or voicemail. This has further enhanced overall staff productivity.”

“Argyll and Bute Council seek to use forefront technologies to deliver high quality, efficient services and the partnership with Netcall means the council’s switchboard, customer service centre ACD and telephone payments systems now work through and with the wider Lync system used by all council employees.”

“Our intention is that the reminder system will be used for patients who are due to come into the hospital for planned, elective surgery. The potential financial benefit is likely to be even greater than outpatients, due to the high cost of wasted operating theatre time.”