Messenger+

Important messages need to be received and responded to as soon as possible. However, calls and voicemails can be missed – not intentionally, but because they have not been heard or seen. 

  • Unified messaging platform - receive and respond to messages promptly
  • Reduce the risk of customers going to a competitor that they can reach
  • Ensure no messages are lost in transition with message escalation 

Netcall offers Messenger+, a message handling solution that notifies users about any missed calls or voice messages. Users receive an SMS, tetra radio update or email notification; alternatively they can manage their messages over a phone or web interface.

Messenger+ enables the user or organisation to easily put in place a message escalation procedure that automatically forwards unheard messages to nominated individuals or teams; ensuring that no message is lost in transition. 

With instant access and response to messages 24x7, users are able to access and respond quickly to messages; even if they are travelling or working from home. The multiple notification and escalation functionality means your organisation never has to miss a call again.

Download the Messenger+ Product Guide.

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Customer Quotes (Stop animation)

“Plans to recruit additional customer service telephone advisors have not had to be realised, saving the authority at least £37,000 in salary and on-costs.”

“Staff response to the solutions has been very positive and, all in all, it is a good value solution which supports our switchboard teams when the volume of calls exceeds staff availability.”

“QueueBuster has enabled us to manage our peaks and troughs far more proactively and at a lower cost to serve per customer”

“Our aim throughout this exercise was to achieve the right balance. QMax has helped us to achieve this. It has been integral to the success of the project.”

“Internal communications have improved and the use of ContactPortal has promoted mobile working, enabling a quick response to a staff query or voicemail. This has further enhanced overall staff productivity.”

“Argyll and Bute Council seek to use forefront technologies to deliver high quality, efficient services and the partnership with Netcall means the council’s switchboard, customer service centre ACD and telephone payments systems now work through and with the wider Lync system used by all council employees.”

“Our intention is that the reminder system will be used for patients who are due to come into the hospital for planned, elective surgery. The potential financial benefit is likely to be even greater than outpatients, due to the high cost of wasted operating theatre time.”