QueueBuster®

The invisible queue experienced by customers on a telephone can lead to anxiety and frustration. Handling caller dissatisfaction takes time and is demoralising to staff.

  • Spread out calls into a steady stream of traffic
  • Manage peaks without increasing headcount costs
  • Meet your Service Level targets - honestly and reliably

When the caller accepts the choice to be called back, they simply leave their details and hang up. QueueBuster does the rest, patiently holding for an available agent and only then automatically calling the customer back.

QueueBuster measurably improves contact centre productivity by smoothing out call peaks, enabling you to handle up to 15% more calls and reducing talk time with easier conversations and fewer complaints. Additionally, staff stress levels are significantly reduced since customers are not as frustrated. They can control the call, making their jobs easier.

QueueBuster can be deployed using a hosted or on-premise model designed to match your technology requirements.  Integration is seamlessly achieved via web service. Learn more from the downloadable QueueBuster product sheet.

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The QueueBuster call simply waits until an agent is available The QueueBuster call simply waits until an agent is available
Customer Quotes (Stop animation)

“QueueBuster has become an integral part of our business. As we bring in new business and services, QueueBuster will now automatically be part of the suite offered.”

“Our Next Generation Contact Centre programme is focused on delivering efficient high quality customer service supporting the success we’ve had in both winning and retaining customers. Netcall’s QueueBuster will be material in helping us achieve our goals.”

“QueueBuster has revolutionised our business, producing customer and agent satisfaction ratings beyond expectation. Customers using the system are happier because they don’t have to queue any more - QueueBuster can queue for them. It gives us a distinct business advantage in terms of customer service. Customers repeatedly ask why more call centres don’t offer QueueBuster.”

“The implementation process from start to finish has been absolutely amazing; every milestone was kept to and as a result of us using QueueBuster our customers are very positive once they receive the call back. Psychologically we get control of the call and it’s giving us more opportunity to up-sell and cross-sell.”

“We have been absolutely delighted with Netcall. The product is brilliant and ‘does exactly what it says on the tin’. What more can I say - Netcall really is spot on!”

“QueueBuster allows us to spread the volume of inbound calls more evenly across our phone system, reducing the pressure on our existing infrastructure and improving operational performance. In an intensely competitive marketplace, we believe QueueBuster gives us a significant advantage, allowing us to build valuable, long-term relationships with our customers and maintain our ethos of performance, innovation and customer care.”

“Using a callback solution like QueueBuster sends out a very positive message to our customers. They see us taking a pro-active approach to queue management and customer experience.”