The invisible queue experienced by customers on a telephone can lead to anxiety and frustration. Handling caller dissatisfaction takes time and is demoralising to staff.
- Spread out calls into a steady stream of traffic
- Manage peaks without increasing headcount costs
- Meet your Service Level targets - honestly and reliably
When the caller accepts the choice to be called back, they simply leave their details and hang up. QueueBuster does the rest, patiently holding for an available agent and only then automatically calling the customer back.
QueueBuster measurably improves contact centre productivity by smoothing out call peaks, enabling you to handle up to 15% more calls and reducing talk time with easier conversations and fewer complaints. Additionally, staff stress levels are significantly reduced since customers are not as frustrated. They can control the call, making their jobs easier.
QueueBuster can be deployed using a hosted or on-premise model designed to match your technology requirements. Integration is seamlessly achieved via web service. Learn more from the downloadable QueueBuster product sheet.