Self Service Automation

Customers are not concerned if organisations are split into various functions to manage the service they offer.  However, they do expect a 'one stop shop' when dealing with you.

  • Open all hours - allow customers to self-serve outside your opening times
  • Low-cost way to increase service offerings
  • Provide customers with choices in how they interact with you

Confirmer

Provide people with information on events, alerts and emergency situations

DirectDebit

Customers can securely setup and manage their direct debits

Information

Provide details to customers about multiple topics in a clear and consistent manner

Locator

Help customers to find the details they are looking for quickly

Mail-2-me

Automatically collect details about what materials the customer would like

Notify

Jog the memory of customers about appointments

Payments

Customers can accurately and securely manage their financial transactions

Reporting

Assists users to report events, mishaps or observations

Result

Allows callers to ring a specified number and obtain test results

Surveys

Obtaining information about how customers feel about you

MOViE line®

Our resilient, highly reliable over-the-phone ticket booking system

Operator Services

Reliably and accurately route calls

Managing routine and repetitive tasks through your agents is time-consuming and results in low value transactions.  Your agents may become demotivated through boredom and attrition rates, with accompanying recruitment costs, can be high.

To remain competitive, organisations must balance the delivery of excellent customer service against the cost of providing this differentiator. You need to provide low-cost self-service offerings that quickly and efficiently manage routine tasks.

Netcall's solutions are widely accredited and use 20 years of experience to enable you to focus your agents on more complex and higher value enquiries.  The result is consistently meeting the needs of customers and increasing the range of choices open to them in their interactions with you. 

The Self Service Automation tools harness the best of technology including IVR, ASR, Speech Recognition, ACD Telephony, SIP and data services.  They are designed to manage the predictable tasks through low-cost offerings, working across online portals, contact centres and front desk services providing effective and practical solutions between self-service and direct contact.

Our range of products are scalable and enable you to join all the elements of your organisation together from reminders to payments or information services to deliver a seamless platform for your customers to engage with at a timetable that suits them.

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