Confirmer

Change happens all the time – when it does, how you respond is critical. Coordinating your staff to ensure they receive the latest update to inform, organise and manage them needs to happen quickly.

  • Broadcast interactive messages for rapid response situations
  • Pre-configure campaigns for 'switch-on' when required
  • Minimise the opportunities for confusion and disorder to arise

You may find it difficult to get in touch with members of staff or to check that they have been contacted and received the latest update – coordinating all of the activities in an efficient manner can prove time consuming and draining on your resources.

Confirmer is used to provide people with information on events, alerts and emergency situations where speed, time, accuracy and two-way communications are paramount.

Confirmer enables you to contact multiple persons with messages and record responses using a range of communication methods from telephone to email – consistently working through the contact options until a response is received. Multiple message alerts to different groups can be sent at the same time with new or pre-programmed updates. 

Utilising Confirmer frees up frontline staff to respond to the practical aspects of the situation while maximising the communication outputs through faster, more accurate notification methods in a coordinated campaign. Real-time updates on the contact status ensure that you never lose sight of your staff.

Learn more, download Confirmer Product Sheet.

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Customer Quotes (Stop animation)

“Plans to recruit additional customer service telephone advisors have not had to be realised, saving the authority at least £37,000 in salary and on-costs.”

“Staff response to the solutions has been very positive and, all in all, it is a good value solution which supports our switchboard teams when the volume of calls exceeds staff availability.”

“QueueBuster has enabled us to manage our peaks and troughs far more proactively and at a lower cost to serve per customer”

“Our aim throughout this exercise was to achieve the right balance. QMax has helped us to achieve this. It has been integral to the success of the project.”

“Internal communications have improved and the use of ContactPortal has promoted mobile working, enabling a quick response to a staff query or voicemail. This has further enhanced overall staff productivity.”

“Argyll and Bute Council seek to use forefront technologies to deliver high quality, efficient services and the partnership with Netcall means the council’s switchboard, customer service centre ACD and telephone payments systems now work through and with the wider Lync system used by all council employees.”

“Our intention is that the reminder system will be used for patients who are due to come into the hospital for planned, elective surgery. The potential financial benefit is likely to be even greater than outpatients, due to the high cost of wasted operating theatre time.”