DirectDebit

Customers need to be able to manage their financial transactions in a secure and efficient manner at a time suitable for them. However, transaction costs can be costly to manage. 

  • Reduce the high staff costs on performing straight-forward transactions
  • Secure PCI DSS environment - compliant with financial regulations
  • Integration with back office systems - automatic account updates and notifications

The automated self-service tool, DirectDebit, allows customers to securely setup and manage their direct debits. With over 20 years of experience Netcall have supported organisations to set up self-service facilities that have resulted in customer take-up increases of more than 40% in direct debits on a prior year.

DirectDebit ensures customer personal data is kept secure and direct account management is available to undertake in a reliable, accurate and consistent manner at a time convenient to them. The solution integrates easily with existing payment gateways or systems and backend databases to create joined up data management.

Our widely accredited platform is specifically designed with compliance in mind, and can be deployed in a PCI DSS environment. In addition, no card sensitive cardholder data is stored within our applications. Such data is only transmitted over secure encrypted links.

Operating as a secure service that can work alongside your agents or as a standalone function, DirectDebit provides customers with flexibility when managing financial transactions. DirectDebit can scale up and down with the needs of your business and is a low cost solution that can help you save money on staffing and allow time for agents to help with other customer queries on purchasing choices or resolving problems.

Learn more from our Finance Product Sheet.

[top]
Customer Quotes (Stop animation)

“Plans to recruit additional customer service telephone advisors have not had to be realised, saving the authority at least £37,000 in salary and on-costs.”

“Staff response to the solutions has been very positive and, all in all, it is a good value solution which supports our switchboard teams when the volume of calls exceeds staff availability.”

“QueueBuster has enabled us to manage our peaks and troughs far more proactively and at a lower cost to serve per customer”

“Our aim throughout this exercise was to achieve the right balance. QMax has helped us to achieve this. It has been integral to the success of the project.”

“Internal communications have improved and the use of ContactPortal has promoted mobile working, enabling a quick response to a staff query or voicemail. This has further enhanced overall staff productivity.”

“Argyll and Bute Council seek to use forefront technologies to deliver high quality, efficient services and the partnership with Netcall means the council’s switchboard, customer service centre ACD and telephone payments systems now work through and with the wider Lync system used by all council employees.”

“Our intention is that the reminder system will be used for patients who are due to come into the hospital for planned, elective surgery. The potential financial benefit is likely to be even greater than outpatients, due to the high cost of wasted operating theatre time.”