Mail-2-Me

Ensuring your front and back end processes are joined up can be tricky. A single request can be easily processed, but what is the impact when more than request is received? 

  • Capture and process requests automatically with seamless back office integration
  • Reduce additional headcount costs during seasonal demand peaks
  • Quickly and accurately fulfil customer material requests

If you had hundreds or thousands of requests coming in on a daily or even periodical basis for product catalogues or council tax forms, you would need quite a number of people to input their addresses, pull together the materials, check and pack with the appropriate address and send it off - not to mention logging it on the crm system. A time consuming and costly process.

Netcall introduced their Mail-2-me solution to automatically collect details about what materials the customer would like. It utilises a dynamic database to confirm the address location before deploying the requested items to the customer. The integration between the customer detail drop off and posting of the items becomes seamless ensuring all customer queries are logged and responded to.

Mail-2-me operates in conjunction with your PBX or ACD switch to offer a 24x7 self-service utility that automatically fulfil postal requests. 

The tool answers calls consistently using easy to understand messaging that supports the organisations branding and service experience. In addition to improving customer service levels you are able to deliver more serves at incremental cost.

Learn more, download the Mail-2-me Product Sheet.

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Customer Quotes (Stop animation)

“Plans to recruit additional customer service telephone advisors have not had to be realised, saving the authority at least £37,000 in salary and on-costs.”

“Staff response to the solutions has been very positive and, all in all, it is a good value solution which supports our switchboard teams when the volume of calls exceeds staff availability.”

“QueueBuster has enabled us to manage our peaks and troughs far more proactively and at a lower cost to serve per customer”

“Our aim throughout this exercise was to achieve the right balance. QMax has helped us to achieve this. It has been integral to the success of the project.”

“Internal communications have improved and the use of ContactPortal has promoted mobile working, enabling a quick response to a staff query or voicemail. This has further enhanced overall staff productivity.”

“Argyll and Bute Council seek to use forefront technologies to deliver high quality, efficient services and the partnership with Netcall means the council’s switchboard, customer service centre ACD and telephone payments systems now work through and with the wider Lync system used by all council employees.”

“Our intention is that the reminder system will be used for patients who are due to come into the hospital for planned, elective surgery. The potential financial benefit is likely to be even greater than outpatients, due to the high cost of wasted operating theatre time.”