If you run a venue, selling tickets is vital to your business. You want to capture every ticket sale or performance enquiry.
- 'One stop shop' - customers can find out what is on, where and make a booking
- Capture every possible sales using self-service
- Contact Centre integration to support additional query requests
By making tickets available to customers via various channels you can secure the full sales potential. The channels typically available are face-to-face (e.g. in a kiosk), via the Internet and via the telephone either with live agents or with automation agents.
Selling tickets over the phone for an event or show need not be a people intensive task. The full booking process (from giving information about the event, through choosing the venue, date and time and seats, to paying securely by credit or debit card) can be automated. This allows large volumes of calls to be handled rapidly, efficiently and cost effectively; enabling you to sell more tickets, fill your venue and ultimately make the show a bigger success.
As the industry pioneer Netcall has significant experience in over-the-phone ticket booking. We have transformed the way tickets are sold; in particular with the cinema exhibition industry. History shows how it was virtually impossible to book tickets over the phone. Using our considerable development skill and expertise, we have developed a resilient, highly reliable booking system. It is 100% available, never gives a busy tone and nearly all the transactions are fully automated.
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