Operator Services

Finding a more cost effective way to manage routine calls.

Inbound callers have a purpose. They know what they want to achieve, however they might not know the name of the person they need to reach to complete their task. 

  • One number interface for customers with 'behind the scene' routing
  • Virtual Operator uses advance speech recognition to meet, greet and route callers
  • Always available - ensuring your organisation is represented round-the-clock
  • Switchboard operators traditionally triage calls; ensuring callers reach the correct destination.

It’s frustrating for staff not to be able to find colleagues and this may mean they consume valuable switchboard capacity and time asking for whereabouts information. 

Remote, flexible and mobile working mean colleagues may need to be in contact using multiple devices. Updating current call preferences can be tedious.

Many would find it useful to have a personal assistant to find them, provide caller information so they can be prepared for the call and when they are unavailable receive multimedia delivery of messages via SMS, email and voice.

Operator Services from Netcall additionally enables the seamless integration of your office, mobile and home-workers for any caller. They simply say the name of the person or department they want to speak to and Operator Services will connect them to the correct person. Netcall’s Auto Attendant contains a highly optimised names grammar. Extensive sector specific grammar enables accurate speech recognition effective from day one. The health and local government specific grammars have been complied and tested for more than 10 years.

This virtual operator is a speech enabled auto-attendant provided by ContactPortal™ technology. It provides advanced call management solution using advanced speech recognition and has integrated IVR capability. If you need to reduce operator call loads through efficient call routing combined with self-service, support data accuracy with automatic directory updates, and provide an organisation-wide speed dialler, ask us about Operator Services. 

Operator Services is very efficient and cost effective in answering routine requests. This platform based solution is sized by number of calls to be answered. Return on Investment (ROI) calculations show significant cost savings when compared with traditional staffing costs. This solution frees switchboard operators to assist those ‘less able’ or to handle other more complex tasks easy modular additions provide scalability and additional self-service as required.

To learn more download the Operator Services / ContactPortal brochure.

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