Customers demand secure accessible service at a time convenient to them. You need to ensure that payments are undertaken quickly to manage all the requests and avoid losing revenue through abandoned calls.

  • Facilitates PCI compliance within payment process - relieve security fears
  • Increase the number of calls managed by reducing call handling time
  • Provide options to allow customers to make payments outside office hours

Payments allows your customers to quickly, accurately and securely manage their financial transactions. Deployment is flexible as a fully automated 24x7 service, as an order completion service or a combination of the two. 

Our widely accredited platform is specifically designed with compliance in mind, and can be deployed in a PCI compliant environment. In addition, no card sensitive cardholder data is stored within our applications. Such data is only transmitted over secure encrypted links.

The Payments solution provides a generic interface to connect with your ‘back end’ systems to create a unified connection with your existing structure.

Utilising the Payments solution typically saves 90 seconds on every payment call and can significantly reduce call queuing time. This frees up agents to handle more calls or to focus on customer queries or requests for more detailed information about products, services or specific payment. The secure management of personal data reduces business risks and ensure compliance with financial regulations at the same time as allying customer fears.

Learn more from our Payment Product Sheet.

Additional information: 

PCI Security Standard Council

10 Common Myths of PCI DSS

Validated Payment Applications

Download the Payments Product Sheet Download the Payments Product Sheet
Customer Quotes (Stop animation)

“Plans to recruit additional customer service telephone advisors have not had to be realised, saving the authority at least £37,000 in salary and on-costs.”

“Staff response to the solutions has been very positive and, all in all, it is a good value solution which supports our switchboard teams when the volume of calls exceeds staff availability.”

“QueueBuster has enabled us to manage our peaks and troughs far more proactively and at a lower cost to serve per customer”

“Our aim throughout this exercise was to achieve the right balance. QMax has helped us to achieve this. It has been integral to the success of the project.”

“Internal communications have improved and the use of ContactPortal has promoted mobile working, enabling a quick response to a staff query or voicemail. This has further enhanced overall staff productivity.”

“Argyll and Bute Council seek to use forefront technologies to deliver high quality, efficient services and the partnership with Netcall means the council’s switchboard, customer service centre ACD and telephone payments systems now work through and with the wider Lync system used by all council employees.”

“Our intention is that the reminder system will be used for patients who are due to come into the hospital for planned, elective surgery. The potential financial benefit is likely to be even greater than outpatients, due to the high cost of wasted operating theatre time.”