Workforce Optimisation

To provide effective customer service, a contact centre needs to strike the right balance between costs and resources.

  • Ensure you have resources in place, at the right time, to respond to demand
  • Optimise your workforce to increase capacity and capabilities
  • The UK's most widely deployed workforce management system

QMax™

Calculates the optimum staff to customer ratio.

Agent Adherence

Allows you to accurately monitor your resources.

Data Access Toolkit

Extracts data from the QMax database.

Call Recording

Conversations that may be required for legal confirmation can be stored.

Customer Survey

Allows organisations to ask callers for their opinion, storing the results.

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QMax™ delivering on-demand WFM QMax™ delivering on-demand WFM