Data Unification
Your organisation is likely to have made a considerable investment in trusted IT infrastructure and have legacy systems for multiple disciplines. This can result in data being fragmented and cumbersome to retrieve. Often, work processes have to be adjusted to accommodate workarounds so that you can ensure customer service requirements and management information needs are met.
- Tackle complex business challenges head-on and get results from day 1
- Achieve reliable analytics with business rules, logic and customisable dashboards
- Dramatically cut time to output, solve problems up to 10 x faster and rapidly address any IT backlog
There is a different way. Netcall’s Data Unification solution is radically changing the way that IT services are delivered within any organisation. Data handling and analysis inefficiencies are minimised.
Integrated information is able to be shared by mission-critical applications such as CRM, executive information portals, enterprise resource planning and supply chains, facilities management and performance dashboards. This intelligent multi-application functionality provides seamless coordination for all your activities, providing an end-to-end solution.
You create the processes, reports and presentations you need to provide efficiency and give you a competitive advantage.
Eden is the power behind our solutions, it's code-free and delivers the end solution 10 times faster than regular programming. Once data, business-rules and presentation options are created they are available for endless reuse. Clients report that IT development backlogs are eliminated. See more details of how Eden can work for you.
Download the Data Unification brochure or click through to the product icons listed below. Why not watch the video for a product overview?
For a more in-depth consultation with one of our skilled Business Process solution specialists, please do call us, use our enquiry form or ask us to call you at a convenient time by using CallMeBack.
Products in this solution suite:
Data Unification Flipbook
Customer quotes
“The Eden team is very professional, they know their product inside out which makes us very confident about their abilities to handle any integration challenges we give them.”
“We have been inundated with members of staff praising the new system as it is a lot more user-friendly and feature-rich. Messenger+ has not only helped staff handle calls more effectively”
“Netcall’s QMax solution has improved our customer service by allowing us to schedule our staff to match our customer call demand. Using the workforce management system gives us the opportunity to make quick rescheduling changes if they demand increases during the day.” Hafina Thomas Assistant Manager, Customer Care Iceland
“With thousands of lines, MOViEline is helping us drive our business forward, giving us the ability to answer more callers and take more advanced bookings.”
“Our Next Generation Contact Centre programme is focused on delivering efficient high quality customer service supporting the success we’ve had in both winning and retaining customers. Netcall’s QueueBuster® will be material in helping us achieve our goals.”
"Using QueueBuster we managed to improve our service level rate by a minimum of 10%, and reduced caller abandonment by a minimum of 20%, both without any extra staff! What more can I say, Netcall are spot on!"
