Data Unification
Your organisation is likely to have made a considerable investment in trusted IT infrastructure and have legacy systems for multiple disciplines. This can result in data being fragmented and cumbersome to retrieve. Often, work processes have to be adjusted to accommodate workarounds so that you can ensure customer service requirements and management information needs are met.
- Tackle complex business challenges head-on and get results from day 1
- Achieve reliable analytics with business rules, logic and customisable dashboards
- Dramatically cut time to output, solve problems up to 10 x faster and rapidly address any IT backlog
There is a different way. Netcall’s Data Unification solution is radically changing the way that IT services are delivered within any organisation. Data handling and analysis inefficiencies are minimised.
Integrated information is able to be shared by mission-critical applications such as CRM, executive information portals, enterprise resource planning and supply chains, facilities management and performance dashboards. This intelligent multi-application functionality provides seamless coordination for all your activities, providing an end-to-end solution.
You create the processes, reports and presentations you need to provide efficiency and give you a competitive advantage.
Eden is the power behind our solutions, it's code-free and delivers the end solution 10 times faster than regular programming. Once data, business-rules and presentation options are created they are available for endless reuse. Clients report that IT development backlogs are eliminated. See more details of how Eden can work for you.
Download the Data Unification brochure or click through to the product icons listed below. Why not watch the video for a product overview?
For a more in-depth consultation with one of our skilled Business Process solution specialists, please do call us, use our enquiry form or ask us to call you at a convenient time by using CallMeBack.
Products in this solution suite:
Data Unification Flipbook
Customer quotes
“Investing in Netcall’s intelligent call handling solution has enabled us to deliver 30% budget savings without sacrificing our front line services. This solution was implemented in an impressive eleven weeks from decision to go live!!! The schedule was tight because the solution needed to be in place to ensure the successful deployment of our new 101 service.”
“It seems to me that nothing is impossible with Eden. No matter what systems we need to link or integrate, Eden is always able to do it. Eden is now embedded into our company’s change process.”
“QMax is a great evidential tool from a business point of view.”
“Netcall understood from a very early stage that we were looking for a partnership and not just a client-customer relationship. The partnership really showed through when we had to implement the system ahead of schedule.”
“Staff response to the solutions has been very positive and, all in all, it is a good value solution which supports our switchboard teams when the volume of calls exceeds staff availability.”
Feedback from staff and customers showed that the new system was very positively received. Due to its success, we chose to further expand the use of self-service telephony to continue offering our customers an excellent service through a number of suitable channels, for their convenience.”
