Data Unification
Your organisation is likely to have made a considerable investment in trusted IT infrastructure and have legacy systems for multiple disciplines. This can result in data being fragmented and cumbersome to retrieve. Often, work processes have to be adjusted to accommodate workarounds so that you can ensure customer service requirements and management information needs are met.
- Tackle complex business challenges head-on and get results from day 1
- Achieve reliable analytics with business rules, logic and customisable dashboards
- Dramatically cut time to output, solve problems up to 10 x faster and rapidly address any IT backlog
There is a different way. Netcall’s Data Unification solution is radically changing the way that IT services are delivered within any organisation. Data handling and analysis inefficiencies are minimised.
Integrated information is able to be shared by mission-critical applications such as CRM, executive information portals, enterprise resource planning and supply chains, facilities management and performance dashboards. This intelligent multi-application functionality provides seamless coordination for all your activities, providing an end-to-end solution.
You create the processes, reports and presentations you need to provide efficiency and give you a competitive advantage.
Eden is the power behind our solutions, it's code-free and delivers the end solution 10 times faster than regular programming. Once data, business-rules and presentation options are created they are available for endless reuse. Clients report that IT development backlogs are eliminated. See more details of how Eden can work for you.
Download the Data Unification brochure or click through to the product icons listed below. Why not watch the video for a product overview?
For a more in-depth consultation with one of our skilled Business Process solution specialists, please do call us, use our enquiry form or ask us to call you at a convenient time by using CallMeBack.
Products in this solution suite:
Data Unification Flipbook
Customer quotes
“We have been inundated with members of staff praising the new system as it is a lot more user-friendly and feature-rich. Messenger+ has not only helped staff handle calls more effectively”
“QueueBuster® has delivered a real win-win for the team. Although we are seeing increased productivity and sales, the agents actually see the system as being for their benefit.”
“Netcall’s QMax solution has improved our customer service by allowing us to schedule our staff to match our customer call demand. Using the workforce management system gives us the opportunity to make quick rescheduling changes if they demand increases during the day.” Hafina Thomas Assistant Manager, Customer Care Iceland
“We are looking forward to Eden’s Java integration which will be starting in 2011, allowing us to offer the flexibility of Eden online to our trade customers.”
Eden has provided us at Romec with a solution that delivers end to end integration of our business processes and allows us to deliver a consistent national service to our diverse range of customers.
“Argyll and Bute Council seek to use forefront technologies to deliver high quality, efficient services and the partnership with Netcall means the council’s switchboard, customer service centre ACD and telephone payments systems now work through and with the wider Lync system used by all council employees."
