Data Unification
Your organisation is likely to have made a considerable investment in trusted IT infrastructure and have legacy systems for multiple disciplines. This can result in data being fragmented and cumbersome to retrieve. Often, work processes have to be adjusted to accommodate workarounds so that you can ensure customer service requirements and management information needs are met.
- Tackle complex business challenges head-on and get results from day 1
- Achieve reliable analytics with business rules, logic and customisable dashboards
- Dramatically cut time to output, solve problems up to 10 x faster and rapidly address any IT backlog
There is a different way. Netcall’s Data Unification solution is radically changing the way that IT services are delivered within any organisation. Data handling and analysis inefficiencies are minimised.
Integrated information is able to be shared by mission-critical applications such as CRM, executive information portals, enterprise resource planning and supply chains, facilities management and performance dashboards. This intelligent multi-application functionality provides seamless coordination for all your activities, providing an end-to-end solution.
You create the processes, reports and presentations you need to provide efficiency and give you a competitive advantage.
Eden is the power behind our solutions, it's code-free and delivers the end solution 10 times faster than regular programming. Once data, business-rules and presentation options are created they are available for endless reuse. Clients report that IT development backlogs are eliminated. See more details of how Eden can work for you.
Download the Data Unification brochure or click through to the product icons listed below. Why not watch the video for a product overview?
For a more in-depth consultation with one of our skilled Business Process solution specialists, please do call us, use our enquiry form or ask us to call you at a convenient time by using CallMeBack.
Products in this solution suite:
Data Unification Flipbook
Customer quotes
“Presently we are aiming to obtain a 30% DNA reduction, which should equate to £1 million saving per year for the Trust. Like all solutions we have encountered teething problems and have proposed modifications to the core system. Netcall staff responded to these requests and these system changes should help us to further improve our DNA reduction.”
“Staff response to the solutions has been very positive and, all in all, it is a good value solution which supports our switchboard teams when the volume of calls exceeds staff availability.”
“QMaxTM has meant that the call centre can run on fewer staff. In terms of the time it takes to plan the rotas, what used to take two days to do now takes ten minutes.”
“QueueBuster® enables agents to take time with customers and feel that they are doing a good job for all concerned - it puts the customer in the right frame of mind.”
"Netcall ensures the seamless directing of customer calls to the most appropriate team, officer or automated service at all times. We know that we will also benefit from Netcall’s commitment to innovation, for example in using Lync’s “presence” technology to further improve efficiency.”
“Our aim throughout this exercise was to achieve the right balance. QMax has helped us to achieve this. It has been integral to the success of the project.”
