Data Unification
Your organisation is likely to have made a considerable investment in trusted IT infrastructure and have legacy systems for multiple disciplines. This can result in data being fragmented and cumbersome to retrieve. Often, work processes have to be adjusted to accommodate workarounds so that you can ensure customer service requirements and management information needs are met.
- Tackle complex business challenges head-on and get results from day 1
- Achieve reliable analytics with business rules, logic and customisable dashboards
- Dramatically cut time to output, solve problems up to 10 x faster and rapidly address any IT backlog
There is a different way. Netcall’s Data Unification solution is radically changing the way that IT services are delivered within any organisation. Data handling and analysis inefficiencies are minimised.
Integrated information is able to be shared by mission-critical applications such as CRM, executive information portals, enterprise resource planning and supply chains, facilities management and performance dashboards. This intelligent multi-application functionality provides seamless coordination for all your activities, providing an end-to-end solution.
You create the processes, reports and presentations you need to provide efficiency and give you a competitive advantage.
Eden is the power behind our solutions, it's code-free and delivers the end solution 10 times faster than regular programming. Once data, business-rules and presentation options are created they are available for endless reuse. Clients report that IT development backlogs are eliminated. See more details of how Eden can work for you.
Download the Data Unification brochure or click through to the product icons listed below. Why not watch the video for a product overview?
For a more in-depth consultation with one of our skilled Business Process solution specialists, please do call us, use our enquiry form or ask us to call you at a convenient time by using CallMeBack.
Products in this solution suite:
Data Unification Flipbook
Customer quotes
“QueueBuster® has revolutionised our business, producing customer and agent satisfaction ratings beyond expectation.”
“QMax does exactly what we want it to and it means we have the right people, in the right place at the right time to enable us to meet our customer service level agreements.”
“Overall our expectations have been fully met. The plan now is to assess how the system works and to see what additional benefits can be implemented. We are always looking at ways the system can improve and will continue to work together with ONI and Netcall to pursue future developments.”
“QMax has given us the confidence to manage our resources properly. We now know the type of staff to recruit at any given time. We no longer have to guess or assume and we hire to plug the gaps rather than appoint full-time agents just for the sake of it.”
“We now regularly hit our targets. Going forward, I see QMax as fundamental to helping us provide a best-in-class customer experience.”
“Thanks to QMax, we now know we have the right people in the right place to support our business. With further marketing drives planned, these are exciting times for Staysure and we look forward to meeting the challenges ahead with QMax by our side.”
