Data Unification
Your organisation is likely to have made a considerable investment in trusted IT infrastructure and have legacy systems for multiple disciplines. This can result in data being fragmented and cumbersome to retrieve. Often, work processes have to be adjusted to accommodate workarounds so that you can ensure customer service requirements and management information needs are met.
- Tackle complex business challenges head-on and get results from day 1
- Achieve reliable analytics with business rules, logic and customisable dashboards
- Dramatically cut time to output, solve problems up to 10 x faster and rapidly address any IT backlog
There is a different way. Netcall’s Data Unification solution is radically changing the way that IT services are delivered within any organisation. Data handling and analysis inefficiencies are minimised.
Integrated information is able to be shared by mission-critical applications such as CRM, executive information portals, enterprise resource planning and supply chains, facilities management and performance dashboards. This intelligent multi-application functionality provides seamless coordination for all your activities, providing an end-to-end solution.
You create the processes, reports and presentations you need to provide efficiency and give you a competitive advantage.
Eden is the power behind our solutions, it's code-free and delivers the end solution 10 times faster than regular programming. Once data, business-rules and presentation options are created they are available for endless reuse. Clients report that IT development backlogs are eliminated. See more details of how Eden can work for you.
Download the Data Unification brochure or click through to the product icons listed below. Why not watch the video for a product overview?
For a more in-depth consultation with one of our skilled Business Process solution specialists, please do call us, use our enquiry form or ask us to call you at a convenient time by using CallMeBack.
Products in this solution suite:
Data Unification Flipbook
Customer quotes
"Using QueueBuster we managed to improve our service level rate by a minimum of 10%, and reduced caller abandonment by a minimum of 20%, both without any extra staff! What more can I say, Netcall are spot on!"
“Using a callback solution like QueueBuster® sends out a very positive message to our customers. They see us taking a pro-active approach to queue management and customer experience.”
“ContactCentre 59R is flexible and easy to use, manage and maintain. It also provides detailed reports and immediate visual information which helps us to proactively manage overall call handling.”
“The positive effect QueueBuster is having on our customers and our people will ultimately impact our bottom line and the benefits of having the system far outweigh the level of investment”
“Voice Recognition was chosen as the Council wanted to project a professional, forward-looking image. Netcall’s technical support and developers have been fantastic.”
“QMax is a powerful tool and by harnessing its power and by working with Operations, Marketing, Recruitment and Human Resources, the resource teams have been able meet our objective to everyone’s benefit – customers and employees.”
