NHS & Healthcare

The Government has stated that “the patient experience” is a crucial part of quality healthcare provision. The NHS Constitution reinforces the need for patient centred care. Today’s healthcare organisations must seek new ways to maximise their resources and reduce costs while meeting these demands for an improved service to patients.

Netcall has been providing solutions to the NHS since 1993. Our customers typically demonstrate that they have met their business case objectives in the first year. We are proud to support more than 70% of NHS Acute Health Trusts enabling them to make savings and improve patient support and satisfaction.
Working in partnership with our NHS customers provides us with direct feedback to create new solutions, such as our award winning Appointment Management Cycle suite, that help our customers achieve significant savings and improve patient contact.

Our Friends and Family Survey’s solution, ensures Trusts can continue to comply with the new 2015 Friends and Family Test regulations regarding surveying patients, improving response rates by up to twice the national average.
To find out how this has been achieved please click here for a range of NHS case studies.

University Hospital of North Staffordshire NHS University reduces costly ‘did not attends’ and achieves rapid ROI, watch our video case study to see how.

Customer Quotes (Stop animation)

“Our intention is that the reminder system will be used for patients who are due to come into the hospital for planned, elective surgery. The potential financial benefit is likely to be even greater than outpatients, due to the high cost of wasted operating theatre time.”

“Staff response to the solutions has been very positive and, all in all, it is a good value solution which supports our switchboard teams when the volume of calls exceeds staff availability.”

“We knew that OutpatientRemind+ would reduce our DNAs, but we were and continue to be pleasantly surprised by the actual results. Departments such as Endoscopy have seen substantial increases in patient attendance. When it’s noticed on the ‘shop floor’ we know we are moving in the right direction.”

“In the first few months we have seen new DNAs reduce from 12% to 10%, and follow-up DNAs are down from over 12% to 9%. We believe we can get further reductions in DNAs as we adjust the reminder call plans to increase the proportion of patients we are able to contact.”

“We are extremely pleased with the overall project, the system itself and the end results which continues to benefit patients and staff.”