NHS & Healthcare
The Government has stated that “the patient experience” is a crucial part of quality healthcare provision. The NHS Constitution reinforces the need for patient centred care. Today’s healthcare organisations must seek new ways to maximise their resources and reduce costs while meeting these demands for an improved service to patients.
Netcall has been providing solutions to the NHS since 1993. Our customers typically demonstrate that they have met their business case objectives in the first year. We are proud to support more than 70% of NHS Acute Health Trusts enabling them to make savings and improve patient support and satisfaction.
Working in partnership with our NHS customers provides us with direct feedback to create new solutions, such as our award winning Appointment Management Cycle suite, that help our customers achieve significant savings and improve patient contact.
Our Friends and Family Survey’s solution, ensures Trusts can continue to comply with the new 2015 Friends and Family Test regulations regarding surveying patients, improving response rates by up to twice the national average.
To find out how this has been achieved please click here for a range of NHS case studies.
University Hospital of North Staffordshire NHS University reduces costly ‘did not attends’ and achieves rapid ROI, watch our video case study to see how.