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Latest News Netcall’s CTO welcomes new Ofcom regulations to stop repeat silent calls
Tuesday, July 27, 2010
Netcall’s Chief Technical Officer, Richard Farrell, commented that Netcall, the leading provider of Automated Callback and Workforce Management solutions, welcomes the new Ofcom ruling to ban repeat silent calls. Repeat silent calls are defined by Ofcom as two or more silent calls made to the same person by an organisation in a 24-hour period. More...
Will your staff play ball once the World Cup’s whistle blows?
Friday, June 04, 2010
With only days to go until the first kick-off and World Cup excitement at its highest, how will your call centre cope with staffing levels as employees stay at home to watch the football? More...
QueueBuster® saves the day as thousands of calls erupt for Portman Travel
Tuesday, April 20, 2010
With most of Europe in air ban chaos due to the eruption of Eyjafjallajokull, the volcano in Iceland this week, Portman Travel found that QueueBuster gave them and their customers the support they needed at a very frustrating time. More...
Q-Max 6.3 uses InTouch to keep customers a step ahead when it comes to forecasting shortfalls
Thursday, February 18, 2010
Q-Max 6.3 offers an InTouch call to keep managers informed if there is a drop in service levels More...
Q-Max Alert available in the latest release of Workforce Management Software
Tuesday, February 02, 2010
Q-Max Systems Limited today announced the immediate availability of the latest release of its Workforce Management Software. Q-Max 6.3 includes a major new feature and several enhancements to the core product. More...
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