What The Papers Say

Netcall Estimates Saving 700 Years of Wait Time Each Year at Contact Centers

Tuesday, May 06, 2008
As a leading-provider of automated callback solutions, Netcall continually strives to deliver innovative new services to its customers based on the very latest technologies. For example, Netcall was one of the very first companies to converge internet and telephony interfaces via the launch of its web-based callback solution, CallMeBack, in the 1990s.
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Cable&wireless Queuebuster Comes Up Roses for Interflora Contact Centre at Christmas

Saturday, March 22, 2008
Interflora, the world’s largest and most popular flower delivery network, has signed up with Cable&Wireless, to use Netcall’s QueueBuster callback application, available as a network-hosted service from the communications company.
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Cable&Wireless QueueBuster comes up roses for Interflora contact centre at Christmas

Friday, March 21, 2008
Flower and gift company opts for network-hosted queue management system based on Netcall’s QueueBuster
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Cogentium and Netcall Announce Strategic Partnership

Tuesday, February 12, 2008
Cogentium Corporation Ltd, leading provider of business intelligence software and solutions, has announced a strategic partnership with Netcall, the leading specialist of call-back, auto-messaging and contact solutions. The partnership will enable Netcall to use Cogentium’s proprietary software to present to clients the potential savings forecasted by implementing QueueBuster.
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Apex Hotels deliver 5 star customer service with Netcall’s CallMeBack and hosted QueueBuster service

Tuesday, February 05, 2008
A commitment to customer service has been key to company growth for Apex Hotels, a UK operator of luxury, contemporary hotels. The company has a reputation for providing a ‘friendly face' to all guests at its five exclusive hotels in London, Edinburgh and Dundee and aims to provide positive opportunities for interaction with staff at every property; this commitment also extends to its contact with customers by phone and online.
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Britannia reduces phone queues with hosted call-back service

Wednesday, October 03, 2007
It has implemented Netcall's hosted QueueBuster service to provide customers with an alternative to waiting in telephone queues during busy periods.
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Britannia deploys Netcall's QueueBuster at Bristol call centre

Tuesday, October 02, 2007
Building society Britannia has rolled out Netcall's hosted QueueBuster service to its Bristol contact centre, to provide customers with an alternative to waiting in telephone queues during busy periods.
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Netcalls hosted QueueBuster service provides a win win solution

Monday, October 01, 2007
Since 1995, award winning Internet Service Provider (ISP) Nildram has built its reputation upon a commitment to performance, innovation and customer care. In 2006, Nildram scooped the Highly Commended award in the ISP category of the PC Pro 2006 Awards, with 89% of customers saying they would recommend the service to a friend.
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STA Travel

Tuesday, September 18, 2007
There can be few things more annoying in this modern world than being left on hold for what seems like an eternity, waiting to speak to someone on the phone. For customers, being trapped in call centre hell can be frustrating and a waste of time. For companies, keeping your customers waiting can be damaging leading to poor customer service and lost sales. Note: To view this article you may be required to register
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Netcall sees FY profits 'significantly' ahead of expectations

Thursday, July 19, 2007
Netcall sees FY profits 'significantly' ahead of expectations LONDON (Thomson Financial) - Netcall PLC said it expects full year profits significantly ahead of market expectations while revenues are expected to be in line with estimates.
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Netcall- Trading Update

Thursday, July 19, 2007
Netcall has issued a cracking trading update this morning. Based on management accounts, Netcall said that it anticipates reporting revenues for the full year to 30th June in line with market expectations, adding that it expected to report profits significantly ahead of expectations.
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Results of EGM

Tuesday, May 22, 2007
Netcall plc, a leading provider of call-back, auto messaging and contact solutions is pleased to announce that at its Extraordinary General Meeting held earlier today, the special resolution put to shareholders to authorise the cancellation of the Company's share premium account was duly passed.
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New BT QueueBuster call-back service available

Tuesday, May 01, 2007
This year a new service is available. If you are held in a queue for the SPS and RLR options, BT QueueBuster allows you to leave your name and telephone number. The telephone system will then automatically hold your place in the queue and make a same day call-back when you have reached the front of the queue.
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Netcall to cancel share premium account; plans capital re-alignment

Friday, April 27, 2007
LONDON (Thomson Financial) - Netcall PLC said its balance sheet is unrepresentative of the financial state of the company and as such it has decided to cancel its share premium account.
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Netcall Solution Now Rated “Avaya Compliant”

Friday, April 27, 2007
Call management application is compatible with key Avaya IP telephony and contact centers solutions Helps businesses like MORE TH>N improve customer service and better manage peaks and troughs in calls in their contact centres
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TRAVELSPHERE CUTS CONTACT CENTRE QUEUES

Wednesday, April 18, 2007
In December 2006 Travelsphere, the UK’s No.1 operator of escorted holidays worldwide, contracted Affiniti to deploy its ‘OpenQueue’ call back solution.
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Affiniti eases travel blues

Monday, February 12, 2007
VAR Affiniti has been called in by holiday operator Travelsphere to help with expected surge in call centre traffic during the holiday sales rush.
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Travelsphere cuts call centre queues

Friday, February 09, 2007
Travel agent Travelsphere has contracted Affiniti, the communications integrator, to prevent customers from waiting in call centre queues.
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Affiniti gets the nod from Travelsphere

Friday, February 09, 2007
VAR Affiniti has been called in by holiday operator Travelsphere to help with the expected surge in call centre traffic during the holiday sales rush.
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Travel firm gets spectacular ROI on telecoms upgrade

Tuesday, February 06, 2007
Travel operator Travelsphere has deployed a call-back system from communications integrator Affiniti to deal with a surge in customer enquiries.
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Financial Services Sector Bucks UK Trend and Cuts Call Centre Queues

Wednesday, January 17, 2007
The finacial services sector cuts call centre queues at busy periods to seven minutes in Q3 2006, from 21 minutes during the previous quarter.
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Netcall Helps Father Christmas Bring Cheer To Children All Over The World

Tuesday, December 19, 2006
Thousands of children will receive a personal call direct from Santa to make Christmas that bit more magical this December, thanks to an ingenious partnership between Netcall, a provider of callback, auto-messaging and contact solutions, and Father Christmas Ltd,. Parents, friends and family can book a call from Santa via the Father Christmas Ltd.
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CMC Focus On... Call Centres - Part 2

Wednesday, December 06, 2006
There are a lot of negative images of call centres. Are they dark satanic mills? Are they vast rooms full of Matrix-style pods with call agents wired up to the system or warehouses full of human battery-hens?
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Netcall helps npower improve customer service

Tuesday, September 12, 2006
Netcall have announced that energy retailer npower has installed the company's QueueBuster system so that customers can avoid waiting in call centre queues during busy periods.
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Cool, Britannia

Friday, August 25, 2006
Britannia Building Society today announced the rolling out of call centre tool QueueBuster, a solution that allows customers to hold within a queue “without being stuck on the phone.” Really. QueueBuster holds the customer in a virtual queue, letting them hang up, calling them back when at the front of the queue.
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Britannia Rolls out QueueBuster After Successful Pilot

Friday, August 25, 2006
"This new call back tool is so successful that we have halved the number of callers hanging up before their call is answered. It has also resulted in an 82 per cent increase in calls being answered within 20 seconds - now that's great customer service!"
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Lewisham Council cuts call centre waiting times by 90 per cent

Monday, August 07, 2006
The London Borough of Lewisham has cut its contact centre queues by up to 90 per cent by introducing the QueueBuster call management system provided by BT and Netcall.
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Netcall Helps MORE TH>N Improve its Customer Service

Monday, July 31, 2006
MORE TH>N, the direct financial services provider, with contact centres in Peterborough, Bristol, Sunderland and Liverpool, has been introducing Netcall's QueueBuster over the last four years and is now benefiting from the company's new hosted service version.
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Netcall: British Queues Growing

Saturday, June 10, 2006
Cambridge, England-based call center technology firm Netcall says queues are getting longer in the U.K. The firm's research analyzed a sample of more than 2 million queued calls across seven industries in the first half of 2006.
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QueueBuster Delivers a ‘Win-Win’ for Skipton Building Society

Tuesday, May 23, 2006
Netcall, provider of callback, auto-messaging and contact solutions, has helped Skipton Building Society to alleviate the age-old problem of remaining on hold...
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QueueBuster Cracks Down on Customer Dissatisfaction with Government Call Centre Queues

Tuesday, May 16, 2006
Netcall, provider of callback, auto-messaging and contact solutions, is helping local government call centres to reduce abandon rates by up to 50 per cent...
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Nildram Eliminates the Wait with Telephone Queue-Busting Technology

Tuesday, May 02, 2006
QueueBuster, from provider of callback, auto-messaging and contact solutions Netcall, slashes the amount of time callers wait on the line to speak with Nildram’s ...
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Ofcom targets Silent Callers with £50,000 fines

Saturday, April 22, 2006
Netcall, a provider of callback, auto-messaging and contact solutions, welcomes Ofcom’s new rules to protect consumers from silent calls...
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Call centres replace 'heavy breathers' as main culprits

Thursday, April 20, 2006
Call centres replace 'heavy breathers' as main culprits...
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'Silent call' firms face £50,000 fine

Thursday, April 20, 2006
Regulator Ofcom is threatening fines of up to £50,000 on companies behind the growing problem of silent calls...
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View articles on Call Centre Focus (CCF)

Tuesday, December 20, 2005
CCF is 'The UK's No.1 Customer Contact Title'. Note: To view articles you may be required to register.
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Netcall launches latest version of Queuebuster helping contact centres to develop tailored solutions

Wednesday, November 16, 2005
Netcall, the leading provider of callback, auto-messaging and contact solutions, announced its new QueueBuster Version 3 at this year's...
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Sunday newspaper share tips

Sunday, November 06, 2005
New software from telephone firm Netcall - which enables customers ringing call centres to be called back rather than having to wait...
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BT set to cut queues at Prudential

Tuesday, September 13, 2005
The technology is based on BT's Queuebuster product, which is designed for contact centres of 100 agents or more. It reduces call abandonment rates and improves...
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London Borough of Lewisham gets new IT to cut call centre queue times

Friday, September 09, 2005
BT is hosting the 'QueueBuster' solution for London Borough of Lewisham at its partner NetCall Telecom's Telehouse facility in London Docklands...
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Prudential deploys BT QueueBuster at contact centres

Tuesday, August 30, 2005
BT has announced that Prudential, one of the UK's leading financial services providers, has invested in BT QueueBuster systems at two of its key contact centres...
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