“We chose QMax because it fitted our requirements, giving us the flexibility to run the shift patterns that we needed. Since we have so many different agent profiles there is no real standard shift.”

Feedback from staff and customers showed that the new system was very positively received. Due to its success, we chose to further expand the use of self-service telephony to continue offering our customers an excellent service through a number of suitable channels, for their convenience.”

"Since using QueueBuster customer service questionnaire results have seen vast improvements in the percentage scores against 'Ease of Access' to a Nurse, this coupled with our client feedback has made us even more of a Business of Caring, which is our ultimate aim."

“Netcall left the site after just two days with all ten challenges completed and working. These were tasks we had spent the last six months trying unsuccessfully to execute with IBM WebSphere. We bought Eden there and then.”

“Even though Netcall is the market leader in the UK, as a company it remains very responsive and we are always assured of a quick resolution to any queries we have.”

“We attribute our success to the outstanding qualities of our travel consultants. QMax has allowed us to give them a better environment in which to achieve their full potential.”