Services

You need a reliable supplier to deliver best value products so that you can increase your customer satisfaction and deliver cashable and productivity savings in your organisation.

Any project has defined goals. We see that the business case comes first, then the purchase, followed by effective on-time delivery through supportive project management and installation.  Following commissioning, the project moves to successful day-to-day management of the new functionality with effective customer support from Netcall.

At Netcall we measure our success though yours.  Our clients confirm that we are a reliable supplier that helps them transform the way they engage with their customers and interact internally.  These are the facts from five years of customer research:

  • 98% of customers would recommend Netcall and many volunteer to be a reference site – they achieve early payback and continue to make productivity savings year on year
  • 96% of customers report installation and project management performance meets or exceeds their expectations - projects are delivered on time
  • We resolve 99% of support incidents using on-line remote support and in this way deliver secure rapid service in a carbon neutral manner

You need your organisation to be always on. You need your investment to perform.  Our customer service team are proud of their record of service excellence.

Read more about each of the specialised professional services we offer to ensure that your new solution is effective and provides the service for which it was designed.

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Customer Quotes (Stop animation)

“Plans to recruit additional customer service telephone advisors have not had to be realised, saving the authority at least £37,000 in salary and on-costs.”

“Staff response to the solutions has been very positive and, all in all, it is a good value solution which supports our switchboard teams when the volume of calls exceeds staff availability.”

“QueueBuster has enabled us to manage our peaks and troughs far more proactively and at a lower cost to serve per customer”

“Our aim throughout this exercise was to achieve the right balance. QMax has helped us to achieve this. It has been integral to the success of the project.”

“Internal communications have improved and the use of ContactPortal has promoted mobile working, enabling a quick response to a staff query or voicemail. This has further enhanced overall staff productivity.”

“Argyll and Bute Council seek to use forefront technologies to deliver high quality, efficient services and the partnership with Netcall means the council’s switchboard, customer service centre ACD and telephone payments systems now work through and with the wider Lync system used by all council employees.”

“Our intention is that the reminder system will be used for patients who are due to come into the hospital for planned, elective surgery. The potential financial benefit is likely to be even greater than outpatients, due to the high cost of wasted operating theatre time.”