SaaS (Hosted)

Organisations have operating (OPEX) and capital (CAPEX) expense guidelines and budgets. Possibly IT strategy requires that initial spend is minimised and costs matched to activity. Using a hosted or cloud solution means it’s an OPEX charge and you can manage costs in real-time.

Perhaps your organisation experiences seasonal or regular demand peaks; with a hosted solution you can effectively provide customer service when it’s needed. Netcall hosted solutions provide for rapid deployment without CAPEX. Additionally, standard functionality can be extended to smaller sites, maximising functionality and avoiding unnecessary CAPEX.

Netcall’s Standards Based Voice Communications is provided using secure web sites and data posts over a virtual private network (VPN) with robust back-end billing integration capacity for secure customer payments on a resilient and highly available infrastructure. All our systems are based on Microsoft Operating Systems with Dialogic and Aculab telephony interfaces, using Nuance automatic speech recognition (ASR) and text to speech (TTS). 

Disaster recovery (DR) and Business Continuity (BC) are not a priority until systems fail. After any failure everyone wants to know why plans were not put in place. Hosted solutions provide the security of knowing that a plan is in place. 

Netcall's solution software is tested and accredited by Cisco and Avaya. We are Microsoft Gold Partners. Our considerable experience and hands-on professional and customer support keeps thousands of systems running smoothly, delivering value
24x7. Our solutions are also available via the BT and the Cable and Wireless clouds.

The following solutions are immediately available for a hosted or cloud deployment:

  • CallMeBack™
  • QueueBuster®
  • QMax™
  • MOViE line®
  • IVR / Speech-recognition

Netcall supplies its solutions either hosted or onsite and they can be bought using our innovative pricing models.

Customer Quotes (Stop animation)

“Plans to recruit additional customer service telephone advisors have not had to be realised, saving the authority at least £37,000 in salary and on-costs.”

“Staff response to the solutions has been very positive and, all in all, it is a good value solution which supports our switchboard teams when the volume of calls exceeds staff availability.”

“QueueBuster has enabled us to manage our peaks and troughs far more proactively and at a lower cost to serve per customer”

“Our aim throughout this exercise was to achieve the right balance. QMax has helped us to achieve this. It has been integral to the success of the project.”

“Internal communications have improved and the use of ContactPortal has promoted mobile working, enabling a quick response to a staff query or voicemail. This has further enhanced overall staff productivity.”

“Argyll and Bute Council seek to use forefront technologies to deliver high quality, efficient services and the partnership with Netcall means the council’s switchboard, customer service centre ACD and telephone payments systems now work through and with the wider Lync system used by all council employees.”

“Our intention is that the reminder system will be used for patients who are due to come into the hospital for planned, elective surgery. The potential financial benefit is likely to be even greater than outpatients, due to the high cost of wasted operating theatre time.”