At Netcall we believe that the delivery of a solution is only the start of our working partnership with customers. The journey continues with our on-going support.
To offer the best service to you, we provide a range of expert engineers and support specialists to ensure that your Netcall solutions work for you whatever the challenge. We developed and installed your solutions and know exactly how to support them, as result we can provide you with the best advice and service to ensure the solution continues to work for your organisation’s needs.
We know that problems can occur when least expected, so we work hard to provide the support you need to get you up and running as quickly as possible, minimising the impact to your service and allowing you to get back to servicing your customers.
We believe in providing quality service and are committed to helping our customers realise the most out of their investment. In our on-going commitment to offer the best support for your needs, we continue to invest in web-based tools, flexible services and remote monitoring capabilities.
Netcall support and service is available in tiered service packages providing you with the flexibility to choose a package to fit with your needs. We offer three SolutionCare options: Standard, Enhanced and Comprehensive. The benefits of each are detailed in these pages.
Download the SolutionCare brochure.