Role Change / Transformation Clinic Manager Contact Centre Manager Customer services Finance Manager/Director Front Office Services IT Manager/Director Operations Manager/Director Service Improvement Telecoms Manager

Sector Blue light services Cinemas Education Finance & Banking Healthcare (Private) Housing Information & Communication Local & Central Government NHS Professional Services Retail Travel & Leisure Utilities

Requirement ACD Agent management Appointment management Channel shift Cloud / hosted services Contact centre management Contact centre solutions Dashboards Data integration First call resolution IVR management Joined up services MAJAX Operator services Outbound callback Outbound dialling for tasks Patient communications Queue management Reminders Resource planning Result services Self-service automation Single view of data Unified communications Web callback Workforce management