Solutions
Netcall’s products are conveniently grouped into five working solution areas that address communication and data challenges regularly faced by many organisations. We are continually innovating; we create new products as they are needed to fit an ever changing environment.
CallBack products minimise delays and provide convenience for your clients by creating a positive communication environment.
Data Unification products create a powerful and efficient data management environment for you and your team.
Intelligent Call Handling products offer your customers a fast and accurate communication platform.
Smart Automation products offer speed, accuracy and efficiency to your customers whilst reducing costs and workload for your organisation.
Workforce Management products mean you can deliver superior customer service with a well-managed and resourced team.
Our solutions are driven by demand in industry across various sectors. We work closely with our clients to identify areas of their service which could be improved or areas where we can help them save costs or be more efficient. Once areas are identified we work to ensure that we deliver effective solutions that fit the need.
Our products use advanced technology including Speech Recognition, specialist IVR routing and data integration. They are highly available, scalable, and integrate using VXML, CTI and Web services. We have an agnostic approach to ACD and other vendor hardware and ‘near-zero’ administration. Our design philosophies include an emphasis on standards, quality and security and we are committed to upholding industry standards and compliance such as PCI DSS and ISO 27001.
To find out more, visit the solution pages where you can download the solution brochure or find out more details about the products by clicking on the product icons. For a more in-depth consultation with one of our skilled solution specialists, please do call us, use our enquiry form or ask us to call you at a convenient time by using CallMeBack.
SEMAP+ and Microsoft® Lync™ Integration
Customer quotes
“We attribute our success to the outstanding qualities of our travel consultants. QMax has allowed us to give them a better environment in which to achieve their full potential.”
“Most importantly we now feel we have everything in place to meet our Key Performance Indicators (KPIs) and service level targets. QMax certainly made the grade at UCAS.”
“As each month passed we saw an increase in the use of our automated payment line which in turn released valuable time for our Customer Service Advisers to speak with customers on more complex and personalised issues, resulting in a better service.”
“The support and training from Netcall have been excellent. Two years ago we struggled to cope during spells of bad weather, but now even the local press has commented on the Council’s improved performance.”
“Staff response to the solutions has been very positive and, all in all, it is a good value solution which supports our switchboard teams when the volume of calls exceeds staff availability.”
“It seems to me that nothing is impossible with Eden. No matter what systems we need to link or integrate, Eden is always able to do it. Eden is now embedded into our company’s change process.”
