CallMeBack

CallMeBack is the answer. It's the most effective way of handling enquiries from online customers, and from customers in branches who can't be handled immediately by onsite staff. Clients are finding that the efficiency gains and sales conversion rates from CallMeBack are impressive. And incidentally, their customers are impressed too.

According to our clients CallMeBack:

• Measurably increases sales both
  • Online by improving conversions rates by up to 40% and creating up-selling and cross-selling opportunities
  • Offline by connecting branch customers via their mobile to a skilled contact centre advisor during busy periods
• Improves efficiency by
  • Turning web enquiries from lengthy e-mails replies into inbound calls, eliminating the need for specialist training
  • Speeding up back-end processing, for example agents taking customers details can pre-fill forms for signature improving accuracy and turnaround time
• Increases customer satisfaction by
  • Giving them prompt, skilled attention when they need it
  • Ensuring they are connected to the right staff with the details to support their individual enquiry

CallMeBack Plus

CallMeBack Plus enhances this solution even further by giving your agents added detail about the customer enquiry in real-time, using a combination of "whispers" and screen pop-ups, to put them one step ahead of the caller.

We know that time and internal resources are scarce, so we've made CallMeBack quick and easy to get up and running. You can tap into it "on-demand", hosted remotely on Netcall's fully ­managed Intelligent Communications Platform™. Or if you prefer, we can come and install it on your premises. Either way, you don't have to worry about running yet another complex technical project -­ simply start using the technology and enjoying the benefits.