InTouch

Just think if you could increase your outbound calling or proactively call your customers with time-sensitive information at a moment’s notice – without using valuable staffing resource. There are so many opportunities to engage with your customers - greeting new clients, appointment reminders, special offers, account activation - all of which benefit your business. But delivering these messages has usually meant quickly scaling up and training outbound teams, which isn't always possible, let alone cost-effective. This is where InTouch comes in.

InTouch is a simple and efficient way to automate message delivery to your customers using a combination of recorded messages and text-to-speech. It means you can make these calls automatically, without using agent resource. If these calls result in customers wanting to talk to you, InTouch puts them through to your call centre. And if there's a queue, you can offer them a free QueueBuster call back.

InTouch generates revenue by

• Creating new cross-selling and up-selling opportunities - alerting customers to special deals
• Improving your accounts and collections processes - reminding customers whose accounts need activating, or who urgently need to make a payment

InTouch also improves customer relationships by allowing you to keep them informed of service problems, pre-empting a flood of inbound calls, and giving you the ability to let them know as soon as service is restored, increasing customer satisfaction.

InTouch Plus

InTouch Plus enhances the solution by giving agents real-time detail about InTouch calls which become live enquiries, using a combination of "whispers" and browser-based screen-pop, to keep them one step ahead of the caller.

We know that time and internal resources are scarce, so we've made InTouch quick and easy to get up and running. You can tap into it "on-demand" hosted remotely on Netcall’s fully-managed Intelligent Communications Platform™. Or if you prefer, we can come and install it on your premises. Either way, you don’t have to worry about running yet another complex technical project – simply start using the technology and enjoying the benefits.