QueueBuster

Either way, QueueBuster can help. QueueBuster gives your customers an alternative to queuing. They simply leave their details and hang up. QueueBuster does the rest, patiently holding for an available agent and only then automatically calling the customer back.

• According to our clients, QueueBuster:
  • Measurably improves contact centre productivity by smoothing out call peaks, enabling you to handle up to 15% more calls
  • Reduces talk-time because conversations are easier and include fewer complaints
• Increases customer satisfaction because
  • Callers feel their time and business is valued
  • Callers are impressed that you actually called them back as promised
• Improves sales and customer retention by
  • Reducing the number of abandoned calls
  • Creating more opportunities to cross-sell and up-sell as callers feel more receptive
• Increases employee morale by
  • Reducing staff stress levels since customers are not as frustrated
  • Allowing staff to control the call making their jobs easier

We know that time and internal resources are scarce, so we've made QueueBuster quick and easy to get up and running. You can tap into it "on-demand", hosted remotely on Netcall's fully-managed Intelligent Communications Platform™. Or if you prefer, we can come and install it on your premises. Either way, you don't have to worry about running yet another complex technical project - simply start using the technology and enjoying the benefits.