AI-guided Claim Capture

If unstructured data can be captured and used to drive workflow, how about using it to enable self-service?

Liberty Converse CX guides the claimant through their notification of loss in web chat, using agentic AI to capture and validate the right information.

The virtual agent works directly with the app built in Liberty Create, updating the claim as details are collected

It delivers a faster, more convenient claimant experience – and completes intake automatically with no manual steps.