When all of your outbound communications are manually created, unnecessary agent time is wasted and the inconsistent/inaccurate information increases. Managing these communications with customers manually can be particularly testing, especially in emergencies.
By not proactively dealing with customers and anticipating their needs, unnecessary inbound calls increase affecting your contact centre traffic peaks. Inefficient processes such as payments and bills can damage your business's financial strength and lead to a loss of revenue.
Automate, personalise and manage outbound customer communications using your customers’ preferred channels. Communicate via phone, SMS and email and tailor the alerts by audience type to ensure success. Queries about bills, appointments and deliveries can all be managed automatically.
Experience faster resolution and increased customer satisfaction by minimising customer effort through proactive outbound communications.