Redefining customer engagement with Liberty Converse CX
Say hello to AI-powered automation and connected workflows in the contact centre and beyond to bring efficiency gains and enhanced customer experiences.
98% of customers recommend Netcall
22nd December 2023
Netcall work hard to deliver great customer experience so we’re delighted that in the past year 98% of customers surveyed would recommend us.
Customers highlight smooth deployments, intuitive solutions, excellent training, positive support and trust.
“The deployment was extremely smooth. The Netcall Team, met all of our requirements and it was all done quickly. The training was excellent and our teams have taken to it easily because it’s so intuitive.”
Andrew Parker – VP of IT, Clinigen
“The team from Netcall was really talented, but to me, one of the best things was the interaction. It was brilliant to have such trust in our relationship.”
Peter Hurst – Station Operations Manager, Network Rail
“Capturing the voice of the customer is as important to Netcall as it is to our customers, helping us to drive continuous improvement. We are able to use Liberty platform to engage and automate these processes and it’s fantastic to see that feedback from our customers continues to be so positive.”
Richard Farrell
Chief Innovation Officer, Netcall
* 135 of 136 customers that were asked upon completion of a Netcall deployment the question ‘Would you recommend Netcall to a colleague or peer’ responded ‘Yes’.
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