Being held in a long, invisible queue is frustrating for customers and can exacerbate their original complaint/query. It can result in abandoned calls and potentially public complaints damaging company reputation. It also has a damaging affect for your advisors who can become demoralised by handling complaints rather than the original task at hand. Our Solutions Architects have some great hints and tips for reducing the number of abandoned calls and wasted time for your advisors. Read our factsheet to learn more.