We are delighted to announce that our customer Eurotunnel has been shortlisted for Best Application of Technology at the UK Customer Satisfaction Awards. Eurotunnel use Netcall's Workforce Optimisation solution to enhance their contact centre workforce. Achieving a 17% reduction in abandoned calls and a 12% reduction in their time to answer has made a significant contribution to improved internal efficiency and business performance.
The UK Customer Satisfaction Awards is the only customer service awards run by the professional body for customer service. The awards recognise organisations and individuals that have implemented successful customer service strategies.
We would like to wish Eurotunnel the very best of luck for when the winner is announced at the awards on the 3rd March 2015. We look forward to seeing you there!