Liberty ContactCentre triumphs in Contact Centre Helper Technology Awards!

27th Mar, 2019

We are thrilled to announce that Netcall’s Liberty ContactCentre has been awarded second place in the 2019 Top 10 Contact Centre Helper Technology Awards!

The awards give recognition to the best products on the market and therefore help contact centre and IT professionals to make informed decisions about the technologies that they invest in. Readers of Call Centre Helper magazine voted in the awards, keeping the results impartial and therefore providing an accurate picture of the best products in the market.

Liberty placed as the top contact centre solution

Liberty was the top contact centre solution, with feedback that awarded us a higher placing than 6 other contact centres within the coveted top 10, which is a very welcome commendation of the functionality, reliability and ease of use of Liberty ContactCentre. It is even more pleasing to read some of the positive comments made by customers during the voting process.

Ease of use

There are three recurring themes in the positive comments made about Liberty ContactCentre and the user’s reason for voting. These centre on the ease of use, reliability and functionality of Liberty ContactCentre.

When asked what they liked best about the product, one answer submitted was : “Ease of use, functionality and continuous development of the system. Recent changes to allow for Omni channel contact will transform the way we communicate with our customers.”

Reliability and functionality

Reliability and functionality were also highlighted as reasons that the Liberty ContactCentre is so popular. The features and flexibility it offers generated this comment : “The contact centre is really intuitive and a dream for agents, supervisors and system admins. No issues experienced with the system whatsoever!”

Fantastic customer service

The comments also highlighted the quality of Netcall’s support team and included comments like: “Great customer support on top of a high-quality feedback system I have been using for years. Love it to bits and wouldn’t move elsewhere.”

Development Director at Netcall, Sam Roddis, who leads the roadmap and development of Liberty ContactCentre, was delighted at the result.

He commented “It is wonderful to see Liberty ContactCentre recognised for helping organisations to streamline Omni channel customer interactions and take customer experience to the next level. We are proud of our powerful, intuitive and easy to use solution and I am delighted to hear this feedback from our customers, stating their endorsement and recommendation of Liberty.”

To read all the comments about Liberty ContactCentre read : 2019 Top 10 Contact Centre Technology 2019.

About Liberty:

The Liberty platform from Netcall is a next-generation customer engagement platform used by hundreds of organisations. Using the Liberty platform, organisations can intelligently join-up customer journeys from first point of contact and complete processes, keeping customers informed and satisfied at each step of the journey. Integrated with our MATS Low-code platform for digital process automation, organisations can easily build and access new applications.

Learn more about our award winning Liberty ContactCentre.

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