If, like many organisations, you have been affected by budget cuts, maintaining your service levels and improving efficiency is at the forefront of your mind. How can you achieve this with diminishing budgets? Identifying when your peak times occur, reshuffling staff to cover these periods and implementing long range forecasts are great initial steps. However there is more you can do to ensure that your service levels do not diminish regardless of headcount reductions.
Read our Solutions Architects' top tips to learn more.