The challenge
Switching bank accounts, and informing every company that you have a direct debit with, is annoying. Unsurprisingly, customers are reluctant to switch bank accounts. However, this was an important element of Nationwide’s growth plan.
To tempt customers, they had an Account Switch guarantee which promised £100 compensation if Nationwide didn’t successfully contact all of a new customer’s direct debit companies within 10 days. If there were any transfer errors, they would also cover the related overdraft charges and interest for up to three months. The challenge was ensuring their Account Switch process was slick and error proof.
Increasing account switches
The Account Switching unit turned to Liberty Create, our low-code platform, as Nationwide had used it to deploy many highly successful systems.
“We received excellent support from the Netcall team, whose agile approach to development has allowed us to deploy these changes swiftly.”
Head of Current Accounts, Nationwide