Highest level of PCI accreditation; First contract won
Netcall, a leading customer engagement software provider, is pleased to announce it has achieved accreditation as a PCI DSS Level 1 accredited Service Provider for its cloud based payments solution, which is the highest possible security level in accordance with the Payment Card Industry Data Security Standard (PCI DSS).
This payment service has been successfully deployed at one of the UK's major mobile operators and is now generally available to customers via the cloud.
Netcall's premise based platform Liberty has also achieved PA-DSS accreditation for its payment application. This means that customers can select an accredited payment solution from Netcall, whether they are seeking deployment on premise or via the cloud, and in both instances be assured that the solution meets the highest levels of accreditation. In addition to providing the comfort of secure payments, both solutions help customers reduce the need for lengthy and costly audits as well as upgrades to their own internal infrastructure and procedures.
Mark Holmes, Sales Director at Netcall, comments: "Customers have increasing expectations and demands that data and any payment transaction are safe. As customer engagement specialists, Netcall works with clients investing in technology and designing solutions that deliver a seamless customer journey while maintaining the highest levels of security possible. PCI compliance audits that demonstrate this security can be a lengthy, costly procedure. Our team removes the stress and costs for our clients to provide the right solution fit allowing them to focus on their core business of increasing customer satisfaction."
Over 700 organisations use the Netcall suite of customer engagement solutions to increase levels of customer service, maximise budgets, automate processes and unify communications. Existing customers will now be able to simply add the payment module to their existing Netcall solution set. For further information, please see notes for editors (below) or go to www.netcall.com.
Notes for editors
About Netcall plc
Netcall is a UK company quoted on the AIM market of the London Stock Exchange. Netcall's software product suite provides compelling business process solutions for end-to-end customer engagement, incorporating intelligent contact handling, workforce management, business process management, customer relationship management and enterprise content management. Our target markets comprise organisations of all sizes, including many blue-chip companies with global contact centre operations. The Netcall software platform helps organisations meet the growing demands of their customers and prospects whilst improving internal efficiencies, thereby increasing profitability and customer satisfaction.
Netcall's customer base contains over 700 organisations in both the private and public sectors. These include over 65% of the NHS Acute Health Trusts, major telecoms operators such as BT and leading organisations including Interflora, Lloyds TSB, Cineworld, Interserve, Prudential, British Sugar and Thames Water.
For further information, please consult the Netcall website: www.netcall.com.
The Payment Card Industry has developed a worldwide Data Security Standard (PCI DSS). This multi-faceted security standard includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. It applies to Merchants, Vendors, and Service Providers or "any organisations that collect, hold or process card information".
About the PCI Security Standards Council
The PCI Security Standards Council is an open global forum for the ongoing development, enhancement, storage, dissemination and implementation of security standards for account data protection.
The PCI Security Standards Council's mission is to enhance payment account data security by driving education and awareness of the PCI Security Standards. The organisation was founded by American Express, Discover Financial Services, JCB International, MasterCard Worldwide, and Visa Inc.