Widening Netcall's reach across UK public sector and reducing procurement cycles.
Netcall plc (AIM: NET), a leading customer engagement software provider, is pleased to announce that it has secured a position on the newly formed Crown Commercial Service Network Services agreement (RM1045) for Inbound Telephony Services (Lot 4) following a successful bid process.
The new agreement is a mechanism for public sector organisations, including Central Government departments, Non Departmental Public Bodies, NHS bodies, local authorities, Police and charities, to access and purchase connectivity and telecommunication services through an approved catalogue of accredited commercial suppliers.
The agreement will significantly reduce the complexity and timescales for public sector organisations procuring products and services as each supplier on the agreement will have passed a series of rigorous pre-testing conditions and regulations.
The Network Service agreement (RM1045) will replace the current PSN Connectivity Framework (RM860) and the PSN Services Framework (RM1498) and is anticipated to save more than £50m.
Henrik Bang, CEO of Netcall commented: “We are delighted to have been successful in our bid to join the CCS agreement for Inbound Telephony Services, which creates a more flexible and streamlined procurement process for public sector buyers. A position on the agreement opens up to Netcall a wider portion of the public sector market and provides us with access to new contract opportunities as part of an elite group of suppliers.
“Our customer engagement solutions empower many public sector organisations to achieve their priority goals; improving customer service, reducing costs to serve and increasing staff productivity. We look forward to expanding the delivery of our expertise and capabilities in this market."