Netcall, a leading provider of customer engagement solutions, has announced that its LibertyTM platform is compliant with key contact center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.
The Netcall Liberty platform helps organisations transform customer engagement, improving quality and reducing costs when engaging with customers across multiple communication channels.
Netcall's Liberty platform is available as a comprehensive suite or on a modular basis, hosting multi-channel capabilities that intelligently manage interactions, contacts, content and data. Liberty can improve the efficiency of existing installations through deployment of targeted functionality, or implemented as a complete suite with the latest Avaya Aura® platforms to meet organisations' end-to-end customer engagement needs. The application is now compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 6.3, Avaya Aura Session Manager 6.3, and Avaya Aura System Manager 6.3.
Netcall is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
As a Technology Partner, Netcall is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“Netcall customers can continue to have confidence that our solutions will seamlessly interoperate with the latest Avaya solutions. With simple and cost-effective integration using open, standards-based platforms, our solutions help customers leverage the investments they've made in their Avaya communications infrastructure."
-- Richard Farrell, CTO, Netcall
“Technology partners like Netcall are helping Avaya customers get the most out of their investment through innovative and complimentary solutions. By successfully completing compliance testing, Netcall provides customers with the tools to improve and enhance their customer engagements."
-- Eric Rossman, vice president, Developer Relations, Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya's fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
Netcall provides compelling technology solutions that helps organisations transform their customer engagement [across multiple channels]. We support organisations to streamline business processes and deliver operational efficiencies; building brand loyalty, profitable growth and making it easier for customers to do business with you. Netcall's tailored solutions are available on-premise, cloud or a hybrid blend of both. Netcall's customer base includes over 700 organisations in both the private and public sectors, including over 70% of the NHS Acute Health Trusts, major telecoms operators and leading commercial organisations across many sectors. We help organisations to transform customer engagement.