One of the key themes of the NHS’s Long Term Plan for the next decade, published 7th January, is to use digital to manage and enable outpatient care.
The focus of the NHS Long Term Plan on patient communications, in opening a digital ‘front door’ to the health service is significant. And here at Netcall we got a little bit excited when we took a read! Ian Dalton, chief executive of NHS Improvement, called the plan an “exciting roadmap”. He also commented that organisational barriers would need to be broken down to “embrace new and existing forms of technology.”
Digital technology to engage patients
It’s clear that this is a plan with practical priorities. In a Royal college of Physicians survey, Doctors stated that 10-20% of new and follow up appointments could be handled differently. This would save time and precious NHS resource. Clinicians know that informed engaged patients have the best opportunity for successful outcomes.
Meet The Patient Hub, one of the modules of the Liberty platform from Netcall, which does just that. Patient Hub offers patients an easy to use digital view of their care interactions. Patients are rapidly informed of the services they need, as they need them. Using secure access on any device, patients are able see a digital view of their appointment process.
Paper free and no extra cost to patients
This supports the paper free agenda and makes big NHS savings at no extra cost to patients. The hospital is able to expand the Patient Hub to include clinical responses, Friends and Family survey and the patient record. It supports The Long Term Plan goals. It gives patients more control over their choice of communications and care. Additionally, it improves patient experience in making, changing, cancelling or confirming their appointments.
There is even better news. Patients that successfully self-serve don't need to contact with the Appointment Booking centre. So staff are freed to do more important tasks.
Interoperable and future flexible
The Patient Hub assists organisations to deliver on digital transformation. It has the ability to integrate with other legacy data sources and send communications on any channel. Future flexibility is in-built to support the planned fundamental redesign of outpatient services. Of course, sensitive information is encrypted and securely handled.
Our vision for Patient Hub
Product Marketing Manager at Netcall, Lynley Meyers, said “With Patient Hub, hospitals can provide a gateway to the digital heart of their appointment management process. This solution is designed to solve people problems first. It supports interoperability with legacy infrastructure and provides sound governance. Real-time analytics are available at every step. The end-to-end visibility encourages patients take part in their care. This agile technology will cost-effectively support future NHS process changes.”
Proven to meet and exceed service targets
Netcall was the first UK tech company to deliver both automated speech and appointment reminder solutions to the NHS. Netcall solutions continue to make savings for the NHS. Case studies confirm efficiency savings of more than £40m. We support patient centred organisations to meet their user needs and to reach, and exceed, their service targets.
We look forward to supporting our customers and the NHS as they work towards achieving their Long Term Plan outcomes. Read more on how The Patient Hub can help your transform your patient outcomes and reduce cost today.
The Patient Hub is just one of the ways in which we can support NHS organisations in using digital to manage and improve patient care and communications. Watch this space for future blog articles about our other solutions that drive digital transformation and innovate processes.