RSS Generator 2.1.1 PostsThe real-time advantage: How to use management information to improve customer experience evolving role of the agent is a topic that's receiving a lot of attention right now. And it's easy to see why. Today’s agents have to adapt to keep pace with changing customer needs., 09 Mar 2018 16:30:24 +0000‘Easier Done Than Said’ - Netcall tackles coding resource shortage with the release of Low-code platform MATS V10. growing worldwide shortage of coding resource is being tackled head-on by Low-code software platforms that empower non-coders to design, build and launch enterprise grade applications using powerful, code-free, ‘drag and drop’, 08 Mar 2018 00:00:00 +0000Five reasons to love customer engagement (this Valentine’s Day!) mark this Valentine’s Day, we take a look at the things we love about customer, 14 Feb 2018 00:00:00 +0000Multichannel and omnichannel contact centres: the differences explained – part 2 part one of this blog post, we discussed how multichannel and omnichannel contact centres work. We also explained why different companies might prefer one solution over the other. In this blog, we talk to Netcall’s Product Director Dave Amps. We ask him some of the most common questions surrounding multichannel and omnichannel…, 29 Jan 2018 10:48:29 +0000Multichannel and omnichannel contact centres: the differences explained – part 1’s plenty of confusion about multichannel and omnichannel contact centres. These terms relate to different methods of handling inbound enquiries from the public. Yet people often confuse the two, 15 Jan 2018 10:59:50 +0000When is the on-going battle of wasted NHS money due to missed appointments going to end? the NHS under significant budget constraints and struggling to achieve targets, it was sad to see the latest NHS Digital figures show that missed patient appointments cost UK taxpayers nearly £1b last year. In 2016/17 there were 7.9, 03 Jan 2018 17:22:52 +0000The contact centre in 2025: What your business needs to do now to be ahead of customer demands. moves fast. Today’s consumer technology is almost unrecognisable from what existed a decade ago. In the coming years, we will see a host of new technologies receive wide consumer adoption – from super-smart chatbots and voice-activated assistants to seamless video messaging apps and immersive augmented reality/virtual reality (AR/VR) experiences., 12 Dec 2017 15:30:53 +0000Engaging the digital customer: how your brand can be exceptional in the age of mobile, social and messaging experience, according to Gartner, is “the last source of sustainable differentiation and the new competitive battleground.” As brands increasingly converge in the quality of the product they bring to market, it is service that sets a company apart. Yet, research suggests that UK brands are struggling to deliver on service, 27 Nov 2017 09:08:49 +0000​MatsSoft named as Low-code leader in latest report is delighted to announce that recently acquired Low-code specialist, MatsSoft Ltd, has been named a leader in “The Forrester New Wave™: Low-Code Platforms For Business Developers, Q4 2017”. charlotte.harris@netcall.comFri, 10 Nov 2017 00:00:00 +0000Abolish those data silos silos have been part of corporate life for as long as anyone can remember. Yet in today’s digital age, they represent more of a challenge than ever. A single silo can damage an organisation’s ability to perform at its...charlotte.harris@netcall.comMon, 30 Oct 2017 09:43:49 +0000