RSS Generator 2.1.1 Posts en-USThe march of the robots. Will AI really replace HI?AI - how will it replace contact centre agents? What kind of tasks will it handle? Can you leave it unattended to interact with your customers?/blog/the-march-of-the-robots-will-ai-really-replace-hiCharlotte Harris/blog/the-march-of-the-robots-will-ai-really-replace-hi Fri, 17 Mar 2017 10:01:12 +0000Thu, 16 Mar 2017 09:52:56 +0000Survival of the fittest - digital customer experience Experts tell us that embracing digital potential is a top priority for brands today. In order to survive, organisation need to be flexible and focused./blog/digital-customer-experience-survival-of-fittestCharlotte Harris/blog/digital-customer-experience-survival-of-fittest Thu, 09 Mar 2017 17:19:41 +0000Mon, 23 Jan 2017 12:44:46 +0000Complaints about nuisance calls are rising - help customers welcome your callsComplaints about nuisance calls are up 12.5% and they’re making it difficult for normal businesses to reach their customers. How can you make sure they answer?/blog/nuisance-outbound-callingCharlotte Harris/blog/nuisance-outbound-calling Fri, 10 Mar 2017 09:55:50 +0000Wed, 18 Jan 2017 11:46:53 +0000The rise and... increased rise of cloud in the public sectorCloud-based solutions in the Public Sector: what are the key drivers for moving your services to the Cloud? We discuss the top 4 top issues./blog/the-rise-of-cloud-in-the-public-sectorGlyn Hurll/blog/the-rise-of-cloud-in-the-public-sector Thu, 09 Mar 2017 17:21:18 +0000Wed, 11 Jan 2017 16:56:06 +00006 tips for deployment project successIf you’re considering different deployment options for your Contact Centre technology, how do you ensure project success? We offer our 6 top tips/blog/deployment-project-successKerry Joicey/blog/deployment-project-success Thu, 09 Mar 2017 17:21:50 +0000Tue, 03 Jan 2017 00:00:00 +0000Three stages to achieve end-to-end customer experienceTransforming your contact centre doesn’t happen overnight, it happens in phases. To support your journey, we suggest three stages to help you reach your goals./blog/three-stages-to-achieve-end-to-end-customer-experienceKerry Joicey/blog/three-stages-to-achieve-end-to-end-customer-experience Thu, 09 Mar 2017 17:22:48 +0000Thu, 22 Dec 2016 00:00:00 +0000Data cleansing – Spend a little to save a lot​Data can be one of the most valuable assets an organisation holds. Yet most organisations don’t invest enough time and effort into making sure it's up-to-date and accurate./blog/data-cleansing-spend-a-little-save-a-lotCharlotte Harris/blog/data-cleansing-spend-a-little-save-a-lot Fri, 10 Mar 2017 09:20:43 +0000Fri, 16 Dec 2016 14:18:08 +00003 Tech Investment Trends in Contact CentresThe day-to-day running of your contact centre can take up most of your time. How do you ensure you invest in the right technology to meet strategic business aims? /blog/3-tech-investment-trends-in-contact-centresCharlotte Harris/blog/3-tech-investment-trends-in-contact-centres Wed, 08 Mar 2017 13:52:29 +0000Fri, 16 Dec 2016 14:15:27 +0000Identify individual training needs for each agent – without management burnout You manage a whole team of agents as well as other demands on your time. Making sure every individual gets the appropriate training on every process is tricky./blog/individual-training-for-every-agentCharlotte Harris/blog/individual-training-for-every-agent Fri, 10 Mar 2017 09:21:21 +0000Mon, 28 Nov 2016 17:14:24 +0000Uncover hidden processes in your call flows Do you know which specific part of your process is broken? Discover how to quickly identify and then repair broken processes to support your agents. /blog/uncover-hidden-processes-in-your-call-flowsCharlotte Harris/blog/uncover-hidden-processes-in-your-call-flows Fri, 10 Mar 2017 09:23:47 +0000Thu, 24 Nov 2016 09:17:35 +0000