RSS Generator 2.1.1 Netcall Blog Posts NHS long term plan includes major focus on technology One of the key themes of the NHS’s Long Term Plan for the next decade, published 7th January, is to use digital to manage and enable outpatient care. Fri, 18 Jan 2019 08:03:14 +0000 Changing the landscape of digital transformation Our CTO Richard Farrell recently spoke to guest speaker, Forrester Research’s VP Rob Koplowitz. During a 40-minute podcast, they discussed the role of processes in successful transformations. Thu, 17 Jan 2019 13:09:01 +0000 For Fax Sake! NHS bans Fax machines Health Secretary, Matt Hancock, has banned the NHS from buying fax machines, and has ordered a complete phase-out by April 2020. Thu, 20 Dec 2018 09:21:54 +0000 Excellence in Healthcare event round-up [podcast] As a busy events season concludes for the Netcall team, Lynley Meyers joins CX Appeal host Louise Wright to chat through the last few weeks. Wed, 19 Dec 2018 07:53:20 +0000 ​Insurance transformation and the challenges it faces [Podcast] This episode of CX Appeal was recorded at a Breakfast briefing held for Insurance professionals on the topic of business transformation. Louise Wright was joined by Roger Oldham, founder of The London Market Forums, fresh from the briefing to discuss the key highlights from day. Tue, 27 Nov 2018 16:49:54 +0000 Managing complaints in regulated markets: an interview with Netcall consultant Lewis Gallagher [Podcast] Poor customer service in the energy sector hit the news again recently, as Ofgem announced it is ordering 11 of the UK’s biggest power suppliers to improve how they deal with customer complaints. What can organisations do to get a grip on complaints? And is innovation still possible in regulated industries, where it feels like there’s so much red tape? We caught up with Netcall consultant Lewis Gallagher to find out. Tue, 30 Oct 2018 09:57:23 +0000 Live at the London Market Claims Conference 2018 [Podcast] The London Market Claims Conference 2018 was hosted recently by The Insurance Network (TIN). Here’s our round-up of what we learnt from our discussions, workshops and panel debates from the day, including how customer experience is shaping changes in the market. Tue, 23 Oct 2018 00:00:00 +0000 Celebrating National Customer Services Week We couldn’t let National Customer Services Week pass us by without a quick chat about it on our podcast series CX Appeal. Our very own Louise Wright catches up with fellow marketer Kerry Joicey who shares her views on how... Thu, 04 Oct 2018 13:26:54 +0000 Low-risk, low-cost and a rapid return for our councils Do you spend months in a traditional software development cycle only to find that requirements have changed? When something’s not working in your council, your instinct is to change it, fast. And, if that something is damaging... Tue, 02 Oct 2018 00:00:00 +0000 Becoming digital disruptors - steps to success Continual austerity cuts in recent times has put traditional service delivery under threat. Over the last five years or so, most local authority teams have been working to review and remodel their processes. But reviewing and remodelling... Tue, 25 Sep 2018 00:00:00 +0000