RSS Generator 2.1.1 Posts en-USSustainability and Transformation Plans pursue a digital futureWith an increasingly ageing population and greater demands on Acute and Primary Care, the NHS is facing the biggest challenge of its 70 year history. £1bn per year wasted due to missed appointments – technology could make an immediate dent on this number./blog/sustainability-transformation-plans-pursue-digital-futureCharlotte Harris/blog/sustainability-transformation-plans-pursue-digital-future Fri, 23 Jun 2017 10:50:12 +0000Thu, 22 Jun 2017 12:55:16 +0000​10 top tips for improving your web chat serviceWeb chat is now a common offering in the customer service tool kit. But not all are managed well. With ever increasing customer demands, any communication channel you offer must be up to scratch in order to provide a truly multichannel experience. /blog/10-tips-improving-web-chatCharlotte Harris/blog/10-tips-improving-web-chat Mon, 19 Jun 2017 11:25:49 +0000Mon, 19 Jun 2017 09:39:07 +0000How to secure more budget for your contact centreWhen consistently trying to make efficiency savings in your contact centre it can be difficult to try to secure more budget. We've put together some top tips for formulating a plan and making your business case./blog/secure-more-budget-your-contact-centreCharlotte Harris/blog/secure-more-budget-your-contact-centre Mon, 19 Jun 2017 10:46:45 +0000Tue, 09 May 2017 00:00:00 +0000Liberty Contact Centre is certified for Skype for Business Server 2015We can now confirm Liberty ContactCentre's collaboration with Skype™ for Business. Streamline contact and gain greater call control with our unique media handling within Skype™ for Business./blog/liberty-contact-centre-is-certified-for-skype-for-business-server-2015Charlotte Harris/blog/liberty-contact-centre-is-certified-for-skype-for-business-server-2015 Mon, 15 May 2017 16:23:23 +0000Tue, 02 May 2017 00:00:00 +00004 best practices when moving your contact centre to the cloudCloud solutions are an efficient way of delivering seamless omnichannel customer experience. In this blog, we offer you our 4 best practices for moving your contact centre to the cloud./blog/4-tips-moving-contact-centre-to-the-cloudCharlotte Harris/blog/4-tips-moving-contact-centre-to-the-cloud Tue, 20 Jun 2017 09:42:18 +0000Fri, 28 Apr 2017 00:00:00 +0000Proverbial Performance Management TipsLove them, or hate them, proverbs exist because they resonate with experience and wisdom. So, should we “throw out the baby with the bathwater” and ignore the wisdom they bring? Here are our thoughts on how proverbs can help when deploying performance management systems./blog/proverbial-performance-management-tipsCharlotte Harris/blog/proverbial-performance-management-tips Mon, 15 May 2017 16:20:16 +0000Tue, 25 Apr 2017 00:00:00 +0000Agent journey mapping: the secret to even better CX? ​Customer Experience (CX) remains top of the priorities list for many contact centre leaders as organisations strive to stand out from the competition. But what insight could you gain from your agent journey?/blog/agent-journey-mappingCharlotte Harris/blog/agent-journey-mapping Mon, 15 May 2017 16:19:34 +0000Tue, 18 Apr 2017 00:00:00 +000010 ways to improve customer experience - part 2We continue to look at the 10 way to improve customer experience. Taken from our recent webinar in association with Call Centre Helper. /blog/10-ways-to-improve-cx-p2Kerry Joicey/blog/10-ways-to-improve-cx-p2 Tue, 11 Apr 2017 09:31:31 +0000Tue, 11 Apr 2017 00:00:00 +0000Digital by Default or Digital by Choice?So, you may have heard – it’s the digital age. But what does that mean for your council? With 9 in 10 UK adults now online, increasing numbers of the UK’s population are opting to use digital channels to communicate..../blog/digital-by-default-or-digital-by-choiceGlyn Hurll/blog/digital-by-default-or-digital-by-choice Mon, 15 May 2017 16:18:28 +0000Thu, 06 Apr 2017 08:37:50 +000010 ways to improve customer experience - part 1We recently held a webinar with Call Centre Helper on 10 ways to improve customer experience. We’ve summarised them all below and by clicking on the title you can learn more about each one. /blog/10-ways-to-improve-cx-p1Kerry Joicey/blog/10-ways-to-improve-cx-p1 Mon, 15 May 2017 16:17:34 +0000Tue, 28 Mar 2017 12:48:23 +0000