In August, we will release a brand new Liberty Support Portal, which will offer a host of new self-service features and will evolve the way that our customers log support requests. We asked Dave Amps, Customer Solutions Director, to explain what this will mean for Netcall Customers.
Introducing the Liberty Support Portal
This new portal is an extension of the Netcall Community, complementing the existing Forum and Resource sections. Via the portal, customers will be able to use this for logging a fault, requests for service and for direct access to all existing and closed tickets. All from within our Community.
Of course, you can still contact the team as usual via phone or email, but we hope that customers will find the new additional service both useful and convenient.
Do you need to register as a Community member?
Yes, you do, but this is free and only requires you to register your email address. If you haven’t registered already, there are so many advantages to joining our Community.
We have close to 1,000 members who all use it to access a host of help and information for users of Liberty Create and Liberty Converse, such as:
- Product Forum to post questions and get answers
- Resources section with a host of documentation including release notes, how to documents, and videos
- AppShare a free download area for everything from Converse Reports or Dashboard templates, to full blown Create Applications
The Community is free to join for all, you don’t even have to be a Netcall customer (although you can only make use of the AppShare if you are on the Liberty Platform). Visit now to have a browse and register to become a member. You’ll then be automatically updated about for the release of the new Liberty Support Portal. Look out for more information over the coming weeks.Visit the Community