Blog 06 December 2021

Twelve customers of Christmas

by Tommy Lai

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12 Customer Achievements 2021

As the festive season approaches, it’s a chance for us to reflect on another year where our customers have overcome huge challenges and made a BIG difference to their stakeholders and communities.

Our Marketing Director, Tommy Lai, counts down twelve customer achievements over the last twelve months, which Netcall is proud to share with you. See the full story on these twelve customers.

This twist on the twelve days of Christmas is our way of celebrating another remarkable year and wishing joy, health and prosperity to you all in 2022!  


12 Drummers drumming – ATS Euromaster


Used software bots to free their people from manual processes, meaning that they can work on more valuable and fulfilling tasks.


11 Pipers piping – DI BLUE


Won the Netcall’s “App of the Year” with their carbon offset application, created for First Climate. The application provides organisations with a fast way of monitoring and managing their environmental impact.


10 Lords a-leaping – Aon


Building a strategic global broking platform and now a claims management system, by fostering collaboration between experts in the business and IT.


9 Ladies dancing – Cumbria County Council


Finalists for Best Transformation Team at the iESE Public Sector Transformation Awards after delivering 100% of their transformation targets for the year.


8 Maids a-milking – Network Rail


Created a digital factory, powered by intelligent automation to meet the IT needs of the business. And they are now delivering automation at scale.


7 Swans a-swimming – Clyde Valley Group


Implemented services to allow customers greater choice in how they interact with them and for staff to manage customer requests transparently and efficiently.


6 Geese a-laying – Blackburn with Darwen Borough Council


Deployed self-service options and chatbots to meet budget cuts and improve the customer journey. Tackling CX transformation challenges head on, through austerity, a pandemic and beyond.


5 Gold rings – Royal Cornwall Hospitals NHS Trust


Built an app in just 14 days to handle mass testing of COVID-19 after being chosen as the trial site for the new LAMP test.


4 Calling birds – Dreams


Elevated its customer service offering by delivering a seamless experience across all its service channels.


3 French hens – Tewkesbury Borough Council


Launched a new waste and recycling service. Not only have they digitised the process, but they can now advise citizens if their bin could not be collected.


2 Turtle doves – South Hams District Council


Accelerated process delivery to drive improved customer experiences during the pandemic. They now have a single integrated platform for customer requests, case management and workflows.


A partridge in a pear tree – Hampshire Hospitals NHS Foundation Trust


Reduced letter templates from 8,000 to just 3 which saves time and money and makes it easier for patients to manage their appointments.

12 customers of Christmas 2021
See the full story on these 12 customers

2021 was another year where our customers have overcome huge challenges which have made a BIG difference to their customers and communities. 


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