Poole 21 February 2020

Customer Support Engineer

If you get a kick out of fixing things, then we may have the role for you.  We are seeking confident Customer Support Engineers to join our service desk team in supporting customers with Netcall software solutions integral to their Unified Communications networks.  This a fantastic opportunity to further your technical career with a leading organisation with a great future ahead. 

The purpose of the Customer Support Engineer role is to deliver responsive, technically competent support on Netcall products so that Netcall customers experience outstanding customer service.  As a member of the Customer Support function, the role is responsible for progressing customer incidents, problems and service requests from beginning to resolution.

You’ll be a flexible, positive, self-motivated and a diligent hard working team player with a ‘Can-Do’ attitude.  Have the ability to assess new faults logically, adapting to the situation and responding appropriately. Demonstrate excellent communication skills in order to communicate effectively with our customers and with colleagues.  Customer focused and service oriented with the technical abilities to back it up.

For a full job description or to apply for this role, email your CV to us today.

We look forward to hearing from you.